Juan Pablo Castro Maz

Juan Pablo Castro Maz

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Sales & Operations Leader
Bogotá, Bogota, Colombia

Contact Juan regarding: 
Flexible work
Starting at USD16/hour

Timeline


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Résumé


Jobs verified_user 0% verified
  • S
    Senior Sales Associate & Team Lead public Remote experience
    SportStars
    May 2025 - Current (1 year 3 months)
    Senior Sales Associate & Team Lead Driving revenue growth across three North American youth sports programs (USA & Canada) while serving as a performance reference and mentor for the sales team. — Ranked #1 salesperson for 8 consecutive months with ~60 subscriptions/month and a 59% lead conversion rate (peak: 75 subs in a single month) — Designed and deployed an AI-powered lead follow-up system that lifted team conversion from 7% to 35% in 3 months — Manage ~50 daily bilingual (EN/ES) customer cases — cancellations, refunds, escalations — with full CRM ownership across systems — Act as primary mentor and performance benchmark for peers; go-to reference for process, sales strategy, and CRM best practices — Applied high-level hospitality pri
  • V
    Consultor de marketing y ventas public Remote experience
    Vaut
    Mar 2024 - Dec 2025 (1 year 10 months)
    Consultor de marketing y ventas Worked directly alongside the CEO of an international AI-solutions consultancy, owning commercial and marketing operations across a diverse client portfolio. — Built and launched AI-powered products from scratch: course content, a social media automation tool, and client lead databases — Developed end-to-end content strategy across social platforms and designed all client-facing sales and marketing assets — Identified and pursued new business opportunities across multiple verticals, contributing directly to revenue pipeline — Leveraged event management skills to oversee the CEO’s complex schedule, proactively managing high-level meeting logistics and coordinating direct outreach to potential clients to facil
  • Asurion
    Sales Team leader public Remote experience
    Asurion
    Feb 2022 - Dec 2023 (1 year 11 months)
    Promoted to Team Leader within 4 months of joining — after ranking as top performer in 3 of my first 4 months in operations. — Led a team of 18 bilingual sales and support agents on the AT&T campaign — Ranked #1 team globally out of 300+ teams worldwide in 2 months as leader — Best Team award across Asurion's entire operation — Drove consistent improvement across resolution rates, quality scores, and customer satisfaction metrics — Started as Technical Support Specialist; promoted based on top-tier performance from day one — Applied growth hacking principles to develop and implement innovative strategies that effectively reduced customer cancellations from 18% to under 9%, significantly enhancing customer retention. — Leveraged event manage
  • Concentrix
    CSR Representative
    Concentrix
    Aug 2020 - Feb 2022 (1 year 7 months)
    Job title: CSR Representative Job description: Delivered bilingual (EN/ES) inbound customer service for Capital One — one of the largest financial institutions in the United States. — Handled high-volume inbound service in a KPI-driven contact center environment, utilizing strong communicative competence to foster positive customer interactions. — Consistently met and exceeded quality, resolution, and customer satisfaction targets across a 2-year tenure. — Leveraged technical support skills to efficiently troubleshoot and resolve customer inquiries, ensuring seamless service delivery. — Applied proficiency in deal closing techniques by effectively convincing customers on paying large amounts of debt in collections, thus contributing to debt
Education verified_user 0% verified
  • Universidad de la Sabana
    Diplomado en Gerencia Comercial Aumentada
    Universidad de la Sabana
    Apr 2026 - Current (4 months)
  • D
    Diplomado en Inteligencia Artificial public Remote experience
    Apr 2025 - Jul 2025 (4 months)
    Specialized program covering AI fundamentals, prompt engineering, workflow automation, and practical applications of AI tools for business optimization and process design.
  • Pontificia Universidad Javeriana
    Bachelor of Business Administration - BBA
    Pontificia Universidad Javeriana
    Jan 2019 - Jul 2024 (5 years 7 months)