Juan Pablo Castro

Juan Pablo Castro

About

Detail

Intake Specialist / Customer Service Representative / Social media moderation
Bogotá, Bogota, Colombia
Contact Juan regarding: 
work
Full-time jobs
Starting at USD1.5k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • L
    Intake Specialist
    LegalSoft Solutions
    Nov 2024 - Current (1 year 9 months)
    Intake Specialist
  • Mindy Support
    Social Media Representative
    Mindy Support
    Nov 2024 - Jan 2025 (3 months)
    General response and moderation of social network interactions.
  • T
    Intake Specialist
    Top Notch Remote Solutions
    Aug 2023 - Sep 2024 (1 year 2 months)
    Intake specialist for Rob Levine & Associates and Isaacs & Isaacs Personal Injury Law firms.
  • Atento Colombia
    L1 customer service agent
    Atento Colombia
    Feb 2023 - Aug 2023 (7 months)
    * Troubleshooting for Android, iOS and web app products . * Attention to customer tickets within SLA's * Creative tech problem solving. * Ticketing system and CRM power user.
  • Sitel Group
    T1 - T2 Customer service agent
    Sitel Group
    Aug 2020 - Feb 2023 (2 years 7 months)
    * Manager of social media interactions through Social Studio and other tools. * Trainer for new T1 agents. * Web App, Android and iOS issues resolution. * Customer facing assistance through e-mail and phone.
Education verified_user 0% verified
  • Platzi
    Digital Marketing
    Platzi
    Jan 2023 - Aug 2023 (8 months)
    Skills: Marketing digital
  • Instituto Gato Dumas
    servicio de alimentos y bebidas, administracion
    Instituto Gato Dumas
    Jan 2019 - Dec 2020 (2 years)