Juan Pablo Betancur Blandón

Juan Pablo Betancur Blandón

About

Detail

Contact center agent, virtual assistant, interpreter
El Carmen de Viboral, Antioquia, Colombia

Contact Juan regarding: 
work
Full-time jobs
Starting at USD750/month
Flexible work
Starting at USD5/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Mindy Support
    customer service representative public Remote experience
    Mindy Support
    Dec 2024 - Apr 2025 (5 months)
    In my most recent job experience, I worked for four months as a Customer Service Associate for a well-known makeup brand in New York. In this role, my primary responsibility was assisting customers via email. I handled various inquiries related to payments, order processing and cancellations, shade exchanges, and general concerns. Each day, I resolved approximately 40 to 60 tickets, which allowed me to gain valuable insights into the makeup industry while helping customers in a unique and meaningful way.
  • Amazon
    CUSTOMER SERVICE ASSOCIATE public Remote experience
    Amazon
    Jun 2024 - Aug 2024 (3 months)
    I worked as a Customer Service Associate for Amazon, where I was responsible for delivering exceptional support to customers. My duties included: -Assisting customers with order tracking and ensuring timely updates. -Processing claims efficiently and providing resolutions, such as refunds or replacements, with a focus on customer satisfaction. -Guiding customers through the process of canceling or creating orders on the Amazon platform. -Offering basic technical support to address website navigation issues or other technical concerns. This role honed my ability to multitask in a fast-paced environment, strengthened my problem-solving skills, and reinforced my commitment to delivering empathetic, efficient, and effective customer care. My
  • Nears, Sustenta Polymers
    BILLING AGENT
    Nears, Sustenta Polymers
    Oct 2023 - Dec 2023 (3 months)
    As a Billing Agent, my responsibilities encompassed assisting customers with a wide range of payment-related inquiries and issues, including transactions, prorations, cancellations, and more. I became highly skilled at explaining billing details and resolving discrepancies in a clear and customer-friendly manner. In addition to handling routine billing inquiries, I also developed the ability to read and interpret contracts and billing histories with accuracy, ensuring that customers fully understood their charges and any applicable terms and conditions. Beyond billing-related concerns, I occasionally provided customers with light technical support. This required me to troubleshoot basic issues and guide customers through simple solutions, f
  • Teleperformance Colombia
    CUSTOMER SERVICE AGENT public Remote experience
    Teleperformance Colombia
    Nov 2021 - Dec 2022 (1 year 2 months)
    In this role, my primary responsibility was to assist customers experiencing issues with products related to the campaign I was supporting. My duties included: - Resolving customer concerns by creating detailed support cases and ensuring a seamless transfer to specialized engineers for further assistance. - Managing customer expectations with clear communication and timely follow-ups to guarantee a positive experience. During my final three months with the company, I transitioned into a Quality Analyst (QA) position, where my responsibilities expanded to include: - Monitoring and evaluating the interactions of other agents to ensure compliance with company standards and best practices. - Providing constructive feedback and actionable ins
Education verified_user 0% verified
  • M
    Graphic design
    Medellín-Colombia CESDE
    Feb 2024 - Current (2 years 6 months)
  • University of Antioquia
    TECHNICAL DEGREE IN PREHOSPITAL
    University of Antioquia
    Feb 2019 - Nov 2021 (2 years 10 months)
  • University of Antioquia
    IN PREHOSPITAL EMERGENCY CARE
    University of Antioquia
    Jan 2019 - Jan 2021 (2 years 1 month)
  • I
    BACHELOR'S DEGREE
    Institución educativa fray Julio tobon Betancur
    Jan 2006 - Jan 2016 (10 years 1 month)
  • J
    EF set english certifícate: Official EF SET Certificate
    Juan Pablo Betancur Blandon
  • I
    Introduction to Excel Course
  • B
    Basic Course on Document Management for Companies