Juan Pablo Bejarano Bejarano Rodriguez
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Customer Relationship Management Assistant at Virtual Talent Latam
Bogotá, Bogota, Colombia
Résumé
Jobs
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Service to Sales Bilingual RepVerizon TTEC Bogotá, TTEC, VerizonNov 2025 - Current (8 months)• Effectively handle calls from existing customers while identifying and handling all sales opportunities start to close • Service and upsell client products to existing customers. • Focused on educating the customer on their current product(s) • Identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. • Connect and resolve issues with customers • Handle objections and rebuttals during customer interactions - Lead Generation Agent public Remote experienceNewton Vision CorpJan 2024 - Nov 2025 (1 year 11 months)dentify and qualify potential clients and leads in the homebuyer market, ensuring they meet specific criteria for successful sales appointments. • Be the primary point of contact for leads, guiding them through the appointment scheduling process and booking successful appointments with qualified leads for the sales representatives. • Gather feedback and insights from clients and leads, ensuring compliance with relevant regulations and industry best practices. • Craft personalized messages that effectively communicate the value of custom-built homes, tailor messages to encourage appointments, and nurture leads to keep them engaged. • Maintain organized and up-to-date records of leads, interactions, and scheduled appointments in the CRM syste
- SAcount Managing public Remote experienceShowing HeroOct 2023 - Dec 2023 (3 months)-Develop positive relationships with clients -Create infographics of the product -Resolving client issues and concerns -Building trust and advocating for clients - Communicate product and pricing details clearly
- Customer Relationship Management AssistantVirtual Talent LatamFeb 2023 - May 2023 (4 months)- My role as Relationship Management Assistant in Real Estate allowed me to develop my persuasive, sales and negotiation skills. - Being the principal contact person to the clients I was able to explain all processes about the getting prequalified for a mortgage and all doubts related it to it. - Managing a full potential client pool based in Florida US I was responsible for contacting the potential homebuyer and guide them through the process, starting with basic information based on customer’s needs by creating rapport.
- ICustomer Service AgentIntelcia Spain & LatamJun 2022 - Sep 2022 (4 months)- My role as Bilingual Customer Service and Tech Support Agent taught me the process of how internet and wiring works in order to do the basic and advanced troubleshooting of internet, TV and telephone. - I oversaw receiving primary inbound calls of customers with any kind of inquiry about their service, I also had to notify any outage which could affect the service. - Transfer to the correct or higher department and create and send tickets about the incident and ensure that all issues are processed correctly and in a timely manner.
- Bilingual Customer Service RepresentativeSitel GroupDec 2019 - Jun 2021 (1 year 7 months)- My role as Bilingual Customer Service Agent in a Real Estate campaign guided me through the home buying process in the US by assisting the potential home buyers in the first steps. - I had to provide a high level of professional and competent service assistance while I created a positive impression of the brand whenever interacting with customers. - After filtering the customer´s information I had to connect them with the real estate agent or the loan officer who fulfill their criteria My role as Bilingual Customer Service Agent in a Real Estate campaign guided me through the home buying process in the US by assisting the potential home buyers in the first steps. I had to provide a high level of professional and competent service assistan
Education
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- MedicinePontificia Universidad JaverianaJan 2017