J

Juan Osorto

About

Detail

Buenos Aires, Argentina
Contact Juan regarding: 
work
Full-time jobs

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • 5
    Gaming Support live Agent
    5CA S.A Honduras
    Jan 2024 - Nov 2024 (11 months)
    (Mainly tickets and Chats
  • 2
    Live agent- Customer Service and Technical Support.
    24-7 Intouch Knoah Solutions
    Aug 2021 - Oct 2021 (3 months)
    Account: Gogo/Intelsat. (Mainly chats, emails, and calls) Additional comments: During my time at Startek, I was part of a "Development Plan" for a possible promotion. On this plan, I took escalations via call and chats, was POC when there were no Supervisors/Team leads available. -Checked SLA and RTA monitors when was assigned as POC to ensure there were no outages or trending issues when there was a high volume of contacts on queue. (Oracle Service Cloud used to check those levels) -Part of "Hourly Alerts" project. Consisted in hourly contacts WI-FI service American, Airlines, etc.) -Gave floor support to the new agents that were starting on their production period.
Education verified_user 0% verified
  • T
    Technician Repair on Computer Equipment
  • Udemy
    Automotive Mechanic Technician
    Udemy
  • Universidad Nacional Autónoma de Honduras
    Psychology.
    Universidad Nacional Autónoma de Honduras
  • E
    High School Diploma in bachelor of Science and Humanities.
    Eagles Wings School