J

Juan Miguel Gonzales

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Senior Customer Service Representative
Taguig, Metro Manila, Philippines
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Full-time jobs

Timeline

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school
Education

Résumé

Jobs verified_user 0% verified
  • London Stock Exchange
    Credit Controller
    London Stock Exchange
    Jul 2025 - Current (1 year 4 months)
    • Processes financial transactions including billings and collections for a defined business area daily, ensuring that accounting processes and controls are adhered to, suggesting improvements to the process
  • W
    Senior Customer Service Representative
    Wells Fargo Enterprise Global Services LLC
    Jan 2024 - Jun 2025 (1 year 6 months)
    • Trained to resolve financial and accounting concerns needing next level support or supervisory escalation of consumer and prime account holders.
    • Trained to resolve general financial concerns of business account holders.
    • Consistently exceeding Issue Resolution, Quality and efficiency targets resulting to significant improvement of site goals.
    • Initiated an efficiency project and shared best practices to other team members on enhancing problem solving skills to improve efficiency on issue resolution of escalated financial needs. that resulted to the team exceeding the goals for efficiency and IR in 2024
    • Submitted feedback to improve quality that resulted to approved changes and helped ease financial needs of custo
  • W
    Customer Care Specialist/Phone Banker
    Wells Fargo Enterprise Global Services LLC
    Mar 2021 - Dec 2023 (2 years 10 months)
    • Trained to support financial products and services for consumer account holders.
    • Provided excellent customer service to an average of 60-80 consumer account holders per day and meeting/exceeding issue resolution and efficiency rate.
  • D
    Sales Representative
    Dynamics Business Outsourcing Solutions
    Mar 2020 - Dec 2020 (10 months)
    • Performed outbound, inbound and e-mail support guiding customers on most effective broadband, electricity and gas plans according to their needs.
  • H
    Sales Representative
    Honcho Philippines
    Sep 2019 - Mar 2020 (7 months)
    • Managed business accounts and maintained customer relationships.
    • Researched customer needs and develop negotiation strategies to meet them.
  • Key Media
    Sales Specialist
    Key Media
    May 2019 - Sep 2019 (5 months)
    • Performed outbound, inbound and e-mail support guiding customers on most effective broadband, electricity and gas plans according to their needs.
  • A
    Sales Specialist
    Amysim Philippines
    Apr 2018 - May 2019 (1 year 2 months)
    • Performed outbound, inbound and e-mail support guiding customers on most effective broadband, electricity and gas plans according to their needs.
  • M
    Sales Specialist
    Microsourcing Philippines
    Aug 2016 - Mar 2018 (1 year 8 months)
    • Performed outbound, inbound and e-mail support guiding customers on most effective broadband, electricity and gas plans according to their needs.
Education verified_user 0% verified
  • Adamson University
    Bachelor of Science in Information Technology
    Adamson University
    Jan 2002 - Jan 2007 (5 years 1 month)
  • W
    WF Lean Six Sigma White Belt