J

Juan Mateo Rico Rojas

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Bogotá, Bogota, Colombia

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  • Y
    Integration Analyst
    Yavrio - Open Banking
    Dec 2025 - Jun 2026 (7 months)
    Job Title: Integration Analyst

    As an Integration Analyst, I specialize in managing the seamless flow of data between CRM systems and enterprise platforms, ensuring data integrity through precise data entry and high-quality customer service throughout the implementation lifecycle. I work closely with technical stakeholders to streamline complex integration workflows, troubleshoot connectivity issues, and provide ongoing support to optimize system performance and user experience.

    • Leveraged sales and account expansion strategies during the integration process to proactively identify and present new integration options to clients, effectively increasing project scope and driving significant new Annual Recurring Revenue (
  • XYZies
    B2B Trainer
    XYZies
    Jan 2024 - Dec 2025 (2 years)
    Job Title: B2B Trainer

    As a B2B Trainer, I specialize in designing and delivering high-impact training programs that align with complex telecom carrier sales and customer service requirements. I manage the full lifecycle of instructional design, from curriculum development and LMS administration to KPI management and stakeholder alignment. My role involves creating robust content strategies and delivering educational content that empowers teams to hit performance targets, while leveraging project management skills to ensure seamless operations and vendor coordination.

    - Utilized Artificial intelligence (AI) and ChatGPT to streamline the development and rapid iteration of training materials, significantly increasing eff
  • Qualfon
    Trainer
    Qualfon
    Dec 2022 - Dec 2023 (1 year 1 month)
  • Asurion
    Customer Service and Sales Agent
    Asurion
    Jan 2022 - Oct 2022 (10 months)
  • Concentrix
    Trainer
    Concentrix
    Jan 2019 - Oct 2021 (2 years 10 months)
  • Sitel
    Sales Mentor
    Sitel
    Sep 2017 - Sep 2018 (1 year 1 month)
  • Sitel
    Customer Service and Sales agent
    Sitel
    Jul 2017 - Sep 2017 (3 months)