Juan Manuel P.

International banking senior manager, performing the assessment and development of financial projects and integration processes, leading the management team 600+ employees to the achievement of corporate and personal KPIs to ensure the delivery of best-in class customer service. - Oversight of operations and processes for retail and pyme banking supporting customer experience strategies for English Caribbean, Spanish Caribbean, Central America and Panama, Mexico and Peru. - Calibrate with management teams from other lines of business within Operations, including Digital adoptions and corporate forecasts based on costly efficient models to ensure the effectiveness of the operation and customer experience satisfaction. -Green Belt Lean Six Sigma project management. -Project management experience based on cost-efficient models. -Productivity and efficiency based on lean six sigma. -People skill management oriented on the development and motivation of employees. -Change management as a priority to improve strategies on a daily basis. -Outstanding customer experience focus to accomplish operational goals. -Scotiabank Chile digital interactions new platform and services integration, executing new digital strategies to the achievement of high performance KPIS and cost efficient operations. -Colpatria/Citi core and service integration to the achievement of a successful 2 bank migration into 1 service platform. -Work from home project management- planning, execution, analysis of a costly efficient model for +800 working at home advisors.