Juan Manuel Melo Valero
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Juan Manuel Melo Valero

About

Detail

Colombia

Contact Juan regarding: 

work
Full-time jobs
Starting at USD2.5K/month
Flexible work
Starting at USD16/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • T
    Technical Support Engineer public Remote experience
    Dec 2024 - Current (6 months)
  • Publicis Sapient
    Senior Associate Process Solutions
    Publicis Sapient
    Jun 2022 - Dec 2024 (2 years 7 months)
    Customize projects in Jira to serve specific business needs of delivery accounts Identify external integrations, plugins, custom solutions that can enhance support efficiency for end-users. Work with relevant teams to get those solutions implemented Identify automation and continuous improvement scenarios within the support team. Work with relevant internal and external teams to get those solutions implemented Jira, Confluence and Bitbucket management
  • T
    WFM Junior Analyst
    Teleperformance Colombia
    Aug 2020 - Jun 2022 (1 year 11 months)
    Identify and solve opportunity areas related to the execution of intraday staffing projections to satisfy Client needs. Agent's schedule creation according to Teleperformance and Client requirements Optimize work station utilization and resources distribution Forecasting processes Extract information from diferents CRM and Databases in order to generate reports to the client and Teleperformance
  • T
    WFM Mission Controller
    Teleperformance Colombia
    Jan 2019 - Jul 2020 (1 year 7 months)
    • Keep track of the operation, monitoring and detecting discrepancies taking into account the planning • Monitoring calls volume, generating alerts to changes in order to maximize the use of present staff
  • T
    Representative Agent Technical Support
    Teleperformance Colombia
    Dec 2016 - Dec 2018 (2 years 1 month)
    • Answer technical support calls from our internal customer
  • Quick Clean Services
    Technical Support
    Quick Clean Services
    Dec 2015 - Jul 2016 (8 months)
    • Solve support tickets on site