J

Juan Manuel Gil

About

Detail

Customer Experience Specialist
Caracas, Capital District, Venezuela

Contact Juan regarding: 
work
Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD7/hour

Timeline


work
Job
school
Education
folder
Project

Résumé


Jobs verified_user 0% verified
  • Airtm
    Customer Support Specialist / Account Manager
    Airtm
    Jan 2024 - Current (2 years 5 months)
    As a Customer Support Specialist and Account Manager, I handled customer inquiries through CRM systems and email. I analyzed cybersecurity-related cases and managed financial risk exposure, ensuring secure customer accounts and prompt resolution of sensitive issues.
  • T
    Client Communication & Appointment Setter
    The Digi Dose
    Jan 2021 - Dec 2023 (3 years)
    In this role, I managed communications with leads via SMS, Instagram DM, Facebook Messenger, and phone using Go High Level (GHL). I was responsible for scheduling appointments, assisting in sales closures, and maintaining strong client relationships.
  • M
    Social Media Manager / Community Manager
    Meraki agency
    Jan 2020 - Dec 2022 (3 years)
    As a Social Media and Community Manager, I managed the brand's presence on social platforms, particularly Instagram. I handled daily posting schedules, responded to customer inquiries, and facilitated sales and engagement through direct messages.
  • R
    Cold Sales Representative / CRM Manager
    RJ EXPRESS FUNDING
    Jan 2018 - Dec 2021 (4 years)
    I actively reached out to potential clients via phone, email, and web forms. I also created standard operating procedures (SOPs) and managed CRM data entries to enhance the efficiency of the outreach process.
Education verified_user 0% verified
  • Publiele
    High School Diploma
    Publiele
    Jan 2014 - Dec 2014 (1 year)
    Marketing, Sales & Social Media
Projects (professional or personal) verified_user 0% verified
  • S
    Social Media Marketing Campaign
    Jan 2021 - Dec 2023 (3 years)
    Managed multiple Marketing campaigns during December, and other US holidays that sent massive text campaigns and bringed more customers.