With experience in back office operations, tech support, and virtual assistance. Responsible for supporting international clients (Canadian market), handling sensitive information, and ensuring high standards of privacy and data security. Actively contributed to process improvements in new projects, working closely with project leaders and clients to optimize outcomes. Handled executive- level escalations and collaborated with the Office of the President to prevent legal issues. Served as a supervisor backup, providing first-level leadership, coaching sessions, and maintaining operational quality. Proficient in Microsoft 365, with basic programming skills, video editing experience, and social media management. Advanced English proficiency and proven ability to work independently and efficiently in demanding environments.
