Juan Manuel

Juan Manuel

About

Detail

Operations & CRM Virtual Assistant | Backend Support & Workflow Manage
Medellín, Antioquia, Colombia
Contact Juan regarding: 
work
Full-time jobs
Starting at USD12/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • G
    Virtual Assistant - CRM & Outreach Coordination
    GEICO Car Insurance
    Aug 2025 - Current (1 year 3 months)
    • Supported outreach workflows by managing CRM data, follow-up scheduling, and reporting processes for the sales team
    remotely.
    • Maintained end-to-end pipeline organization: lead data entry, status updates, and performance dashboards delivered daily to
    management.
    • Coordinated high-volume backend workflows supporting 300+ daily interactions, ensuring data accuracy and operational
    continuity.
  • PuppySpot
    Virtual Assistant - Operations & Client Coordination
    PuppySpot
    Aug 2023 - May 2025 (1 year 10 months)
    • Scheduled and coordinated 30+ weekly appointments (deliveries, vet checks, vaccinations) — full calendar management done
    remotely.
    • Led digital onboarding for new partner accounts: platform setup, profile configuration, and step-by-step training on best practices.
    • Served as a primary coordination point between customers, partners, and internal leadership teams across a high-volume remote
    operations environment.
    • Assisted leadership and operations management with onboarding coordination, workflow visibility, scheduling updates, and
    partner communication processes.
  • A
    Virtual Assistant - Logistics & Client Support
    Ameriship Parcel Delivery
    Dec 2021 - Aug 2023 (1 year 9 months)
    • Coordinated high-volume workflows supporting 100+ weekly operations across medical, pharmaceutical, and e-commerce
    accounts remotely.
    • Managed shipment coordination, exception resolution, and operational communication with clients, carriers, and warehouse
    management teams across U.S. logistics operations.
    • Supported cross-functional coordination between operations teams, warehouse leadership, and account stakeholders to maintain
    workflow continuity and delivery timelines.
    • Monitored accounts proactively to flag service upgrade opportunities, contributing to consistent account revenue growth.
  • A
    Virtual Assistant - Scheduling & Remote Tech Support
    ADT+
    May 2020 - Dec 2021 (1 year 8 months)
    • Managed technician calendars and client appointment confirmations for 100+ weekly installation and maintenance visits
    remotely.
    • Delivered structured remote troubleshooting and backend client support, achieving consistently high first-contact resolution rates.
    • Coordinated scheduling updates, operational follow-ups, and backend workflow support while maintaining communication with
    management and leadership stakeholders across remote operations.
    • Supported reporting visibility and scheduling coordination for leadership teams involved in operational planning and technician
    deployment workflows.
Education verified_user 0% verified
  • University of Caldas
    Modern Languages
    University of Caldas
    Jan 2016 - Current (10 years 10 months)
    Manizales
  • Colegio de Cristo
    High School
    Colegio de Cristo
    Feb 2007 - Jan 2013 (6 years)
    Manizales