Customer Success & Project Manager with 4+ years of combined experience leading client-facing initiatives, managing multi-phase B2B software projects, and driving customer engagement from onboarding to renewal. Proven track record in improving customer satisfaction, optimizing processes, and promoting product adoption in both SMB and enterprise environments. Skilled in Agile methodologies, stakeholder management, and technical implementation. Passionate about building strong client relationships, anticipating customer needs, and delivering measurable results in fast-paced, multicultural environments.
