Operations and people leader, focused on building high performing teams and driving consistent operational results.
Currently working as a Pre & Post Route Supervisor at Veho, specializing in last-mile Logistics, I lead teams responsible for route readiness, exception management, and post-route quality control in a fastpaced, high volume environment. My approach centers on proactive problem solving, data driven decision making, and clear communication to prevent disruptions and improve daily execution.
With over 5 years of experience at Teleperformance, including 5+ years as a Trilingual Team Leader I developed a strong foundation in performance management, coaching, and KPI optimization across BFSI and Fintech operations. I apply structured methodologies such as SMART and GROW to drive accountability, improve team performance, and support continuous improvement.
Fluent in English, French, and Spanish, I thrive in multicultural environments and excel at aligning people, processes, and performance. I am passionate about creating reliable systems, developing talent, and leading teams that consistently deliver results.
