Juan José Castañeda

Juan José Castañeda

About

Detail

Customer Experiencie Manager / Product Manager/ Community Manager
Medellín, Antioquia, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • W
    Customer Experiencie Manager / Game Champion
    Webhelp - Supercell
    Mar 2022 - Current (4 years 8 months)
    -Main regional manager of the Brawl Stars game for the English and Spanish markets, responsible for player support operations, the satisfaction of the players and the analysis of KPI's.
    -Specialist in CSAT and Player Experience, handling escalated support cases to take the best action and engage the public.
    -Ensuring the integrity of the players and the game, reporting bugs to Supercell, creating plans and projects to improve the game.
    -Creating events such as tournaments or dynamics in the platform to improve gameplay, skills, knowledge, etc. 
    -Access to exclusive content, testing and preparation for the next updates with full confidentiality.
    -Create security walls for phishers, specialised in account security and
  • Teleperformance
    Customer Service Representative / Bank Executive
    Teleperformance
    Aug 2020 - Feb 2022 (1 year 7 months)
    -Carrying out administrative tasks with experiencie in supervision and QA backup. 
    -Control and monitoring of budgets and expenditure.
    -General account information and reporting on credit and debit accounts.
    -Assisting customers with various operations, such as payments and transfers following data protection guideliness
  • G
    Community Manager / Project Media Manager
    Global Infrastructure Investor Association (GIIA)
    Jan 2019 - Dec 2020 (2 years)
    -Projects and programme development.
    -Task and deadline management.
    -Planning, publication and dissemination of original and quality content.
    -Defining the online marketing plan. Developing SEO and SEM strategies. 
    -Managing communication with the public and investors.
    -Trend analysis and competitive research.
  • B
    Customer Service Representative
    Bazar De Marcas
    Jun 2018 - Sep 2018 (4 months)
    -Efficient performance of the assigned tasks.
    -Customer care and service.
    -Monitoring the proper execution of sales processes.
    -Focus on achieving the established sales targets and monthly sales goals.
  • FXA by Fuxia
    Customer Service Representative
    FXA by Fuxia
    Dec 2017 - Jan 2018 (2 months)
    -Proficiently handled customer inquiries and resolved issues on site and via phone, email, ensuring high customer satisfaction.
    -Demonstrated strong product knowledge, leading to a 10% increase in cross-sales and upsells in just vacational period.
Education verified_user 0% verified
  • U
    Professional Degree In International Business
    Universidad de Medellín-
    Aug 2021 - Current (5 years 3 months)
    Gain a deep understanding of the global economy, international trade, and the complexities of conducting business across borders. This field of study covers a wide range of topics.

    Skills: Language Skills, Risk Management, Cultural Sensitivity, International Finance, Global Marketing, Global Economics,Cross-Cultural Management.
Projects (professional or personal) verified_user 0% verified
  • P
    Personal developing