Juan Gallego Business Intelligence Specialist en Siigo

Data Analyst Sr

SIIGO

Nov 2021 - Current (5 years)

Business Intelligence Specialist

Siigo

Nov 2021 - Current (5 years)

Business Intelligence Coordinator

Teleperformance Spain

Jun 2020 - Nov 2021 (1 year 6 months)

Responsible for the automation of data transformation processes, as well as the visualization of reports for operations and for clients, on different platforms. Implement projects based on standard reporting tools, as well as ad-hoc visualizations that add value to operations and / or business. Take from reporting requirements (KPIs and their dimensions) as well as
of data collection from all sources and their transformation (ETL). Lead the integrity of data collected from various company sources to ensure its accuracy and veracity.

Business Intelligence Analyst

Teleperformance Spain

Dec 2017 - May 2020 (2 years 6 months)

Take information requirements and identify data sources. Recognize all BPO indicators, calculation of formulas, goals and deviations. Make reports with call center and/or business indicators of the clients, in different visualization tools (Excel, Power BI, Google Sheets and Google Data Studio). Follow the evolution of the indicators and show it to operations and the corporate client. Monitoring the evolution of the indicators. Collaborate with other areas focused on continuous improvement of the KPIs.

CSR

Teleperformance Spain

Nov 2016 - Dec 2017 (1 year 2 months)

Provide support and a timely solution to customers who use the product, to give an excellent experience of service. Ensure compliance with the metrics required by the operation. Make reports and update the files with the KPI's. Provide accompaniment to the CSR's and solve their doubts with the policies of the product.

Juan Gallego

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Juan Gallego

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Behavioral traits