Juan Fernando osorio Cali, Valle del Cauca

Legal recepcinist

Quiroga Law Office, PLLC

Mar 2025 - Current (1 year 4 months)

As a Legal Receptionist, I was responsible for managing client interactions, scheduling appointments, and maintaining accurate records to ensure smooth office operations. I provided essential support to legal staff by preparing documents and facilitating communication between clients and attorneys. Additionally, I utilized a proprietary system inspired by CRM software for sales and booking operations, which occasionally required financing for legal services, enabling clients to access the necessary services efficiently. This experience allowed me to develop a comprehensive understanding of client management and operational processes within a legal context. Furthermore, I engaged in outbound sales activities, including cold calling, to promo

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Risk analyst, insurance and investment advisor

Metlife:

Jun 2024 - Dec 2024 (7 months)

As a Risk Analyst and Insurance and Investment Advisor, I was responsible for generating leads and providing expert consulting and guidance to enhance awareness of various risks. I collaborated with a multidisciplinary team to address customer inquiries effectively, detecting and preventing potential threats while designing tailored solutions for each unique situation. Additionally, my training in project management, particularly in agile methodology, allowed me to streamline our processes, ensuring that we conducted our business in the most efficient manner possible. This approach not only improved our service delivery but also enhanced our ability to respond to client needs promptly and effectively. Furthermore, I utilized email marketing

Customer service Supervisor

Foundever

Jan 2022 - Jan 2024 (2 years 1 month)

As a Customer Service Supervisor, I was responsible for addressing customer needs with empathy, respect, and integrity, while adhering to procedural requirements and managing data according to risk levels. I provided tailored solutions for each unique situation, ensuring customer-oriented IT support for a large-sized financial institution. My role also involved managing service tickets and overseeing various customer interactions. Additionally, I engaged in outbound sales and cold calling to reach potential customers, which enhanced our outreach efforts and contributed to the overall growth of the customer base. Furthermore, I took on project management responsibilities by overseeing customer success initiatives, ensuring that our strategie

Customer service representative

TaskUs

Jan 2021 - Jan 2022 (1 year 1 month)

As a Customer Service Representative, I was responsible for addressing customer needs with empathy, respect, and integrity, while diligently following established requirements and procedures. My role involved not only providing support but also collecting payments from customers, which required me to navigate their financial struggles effectively to ensure they could continue working with our client. This experience enhanced my ability to handle sensitive situations with care, further solidifying my commitment to customer satisfaction and relationship management. Additionally, I engaged in outbound calling to connect with customers and offer services, which further developed my communication skills and ability to foster positive relationshi

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Bar-Tender

Bar-Tender-Andres carne de res

Dec 2017 - Jan 2018 (2 months)

As a Bar-Tender, I was responsible for engaging with customers and ensuring their needs were met promptly and effectively. This included responding quickly to orders, mixing and serving a variety of drinks, and maintaining a welcoming atmosphere. Additionally, I managed my own work station, which involved overseeing inventory, tracking sales, and monitoring income and productivity, demonstrating my ability to handle responsibilities akin to project management, even though it may not seem directly relevant to bartending. I also focused on process improvement within my station, enhancing operational efficiency to ensure that daily operations ran smoothly, which contributed to a better customer experience. Furthermore, my role required element

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Business Representative

Blue Navigation:

Apr 2015 - Dec 2015 (9 months)

As a Business Representative, I was responsible for sales outreach, building strong business relationships, and generating leads to drive revenue growth. I collaborated closely with the marketing team to develop innovative strategies and worked with various internal teams to ensure smooth sales processes and product delivery. My role also involved providing exceptional service by efficiently resolving customer inquiries. Additionally, I recognized the importance of finance in this sales position, as understanding payment options was crucial for facilitating transactions and enhancing customer satisfaction. I utilized Slack to communicate effectively with team members and keep track of our daily progress, which optimized the sales process an

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Customer service

Fundación Medica Darvidas

Jan 2015 - Dec 2015 (1 year)

In my role in customer service, I was responsible for managing public attention and receiving patients, ensuring a welcoming environment. I completed admission forms accurately and efficiently, while also generating sales reports to track performance. My duties included handling incoming calls and sending emails and messages to facilitate communication with clients. Additionally, I engaged in intake operations where I discussed finances with customers, which enhanced my understanding of financial processes and improved customer interactions. I also took the initiative to reach out to new companies interested in implementing security and health measures in their daily processes, which not only expanded our client base but also honed my outbo

Juan Fernando osorio

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