Juan Felipe Jiménez Jaimes

Paricus

Aug 2023 - Current (2 years 8 months)

Remote work

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dental appointment setter

Jul 2023 - Current (2 years 9 months)

As a Dental Appointment Setter, I was responsible for the operational, administrative, and commercial coordination of the dental office. This included managing inventory control and overseeing the procurement of dental supplies, ensuring that the clinic was always well-stocked. I conducted follow-ups with external dental laboratories and maintained schedules for equipment maintenance, which contributed to the smooth operation of the office. My role also involved patient care and retention through effective use of CRM tools, enhancing the overall patient experience. I provided bilingual assistance for international patients, translating documents as needed, and supported the clinical team in developing treatment plans tailored for foreign pa

Solvo

Solvo Global

Mar 2023 - Aug 2023 (6 months)

As an Administrative Assistant at Solvo, I effectively managed various legal situations while maintaining a comprehensive understanding of client databases to provide tailored solutions. My responsibilities included lead qualification, where I utilized my skills in customer service and follow-up to ensure a seamless experience for clients. I excelled in remote work, leveraging tools such as Google Workspace and Microsoft Excel for efficient document and calendar management. Additionally, I built strong rapport with clients, enhancing customer communication and engagement. While CRM tools were not a primary focus, I recognized their potential in streamlining client interactions and improving overall service delivery. My role also encompassed

Voice Agent

Accedo

Nov 2021 - Feb 2023 (1 year 4 months)

- Provided exceptional customer service by assisting with payment inquiries, troubleshooting issues, and resolving customer problems, ensuring a high level of satisfaction and retention. - Maintained confidentiality regarding customer information while effectively managing accounts and processing payments. - Demonstrated strong sales skills by identifying opportunities for upselling and cross-selling during customer interactions, contributing to overall sales targets. - Utilized VoIP technology for efficient call management and customer follow-up, ensuring timely responses to inquiries. - Engaged in remote work while maintaining a calm demeanor under pressure, showcasing strong organizational skills and attention to detail in all commun

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Management Assistance

MEDIOS DEL ORIENTE

Jun 2018 - Dec 2021 (3 years 7 months)

As a Management Assistant, I was responsible for overseeing various aspects of import customs logistics, ensuring compliance with regulations and facilitating smooth operations. My role included managing payroll and providing accounting assistance, as well as handling import documentation and merchandise tracking to optimize inventory flow. Additionally, I supported marketing initiatives to enhance brand visibility. While my primary focus was on logistics and operations management, I also utilized my knowledge of e-commerce to streamline processes and improve efficiency in order management and dropshipping activities, ensuring that all shipments were monitored effectively and dispatched in a timely manner.

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Purchasing Manager

PROFARM de los Andes

Feb 2017 - Nov 2017 (10 months)

- Projection, search and negotiation with suppliers Leadership Administrative assitance Microsoft software

Juan Felipe Jiménez Jaimes

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Juan Felipe Jiménez Jaimes