Product Specialist IV (Partner & Distributors)
DELL Technologies Col,
May 2019 - Current (6 years 2 months)
• Led the technical support and account management for a distributor territory, ensuring customer satisfaction and achieving business goals. • Spearheaded the evaluation of clients' IT infrastructure, systems, and processes to assess their readiness for DELL solutions adoption. • Conducted in-depth analyses of business requirements and objectives to identify opportunities for DELL technology integration. • Cultivated and maintained strong relationships with customers, acting as a trusted technical advisor. • Guided customers through product implementation and integration, providing comprehensive guidance, documentation, and training. • Collaborated with key stakeholders to develop and implement comprehensive cloud strategies aligned w