Juan Esteban Ruiz Rodriguez

Juan Esteban Ruiz Rodriguez

About

Detail

Channel Partner support at Zebra Technologies
Bogotá, Bogota, Colombia
Contact Juan regarding: 
work
Full-time jobs
Starting at COP7.5M/month ~USD2.36k/month
Flexible work
groups
Networking

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Z
    Channel partner support representative
    ZEBRA TECNOLOGIES
    Dec 2023 - Current (2 years 10 months)
    Responsibilities:
    Supervise and approve sales opportunities from LATAM and North America.
    • Guide partners in adopting tools and systems.
    • Manage onboarding for new channel partners.
    • Provide channel support for operational issues.
    • Generate CRM reports using Salesforce.
    Key Achievements:
    • Strengthened partner relationships, reducing response time by 40%.
    • Increased validated sales opportunities by 50% in 6 months.
    • Enhanced regional visibility with improved reporting.
    • Supported the onboarding of 200+ new partners with high satisfaction.
  • Stanley Black & Decker, Inc.
    Customer Service Representative
    Stanley Black & Decker, Inc.
    Apr 2023 - Dec 2023 (9 months)
    Responsibilities:
    • Managed B2B client inquiries and orders.
    • Ensured detailed and timely processing of client requests.
    • Delivered tailored service to meet client needs.
    Key Achievements:
    • Maintained 98% satisfaction rate across B2B portfolio.
    • Assisted in processing over $500K in monthly sales orders.
    • Identified upselling opportunities with distributors.
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Nov 2022 - Mar 2023 (5 months)
    Responsibilities:
    • Provided support for customers affected by fraud.
    • Ensured transparency and empathy throughout the claim process.
    Key Achievements:
    • Ranked in top 5% of agents for satisfaction and efficiency.
    • Reduced client follow-ups by 20% through communication improvements.
  • C
    Customer Service and cashier
    Nov 2018 - Nov 2022 (4 years 1 month)
    • Managed daily customer service and cash handling.
    • Coordinated staff and supplier payments.
    Key Achievements:
    • Increased daily sales by 25% via upselling strategies.
    • Boosted client loyalty by 40% with a new loyalty system.
    • Led 6-member team, ensuring seamless store operations.
Education verified_user 0% verified