J

Juan Esteban Higuita

About

Detail

Itagüí, Antioquia, Colombia
Contact Juan regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • iQor
    BILINGUAL AGENT
    iQor
    Oct 2024 - Current (2 years 1 month)
    Monitoring and reporting performance indicators Follow-up on quality standards procedures Verification of compliance with internal policies
  • Intelcia
    INTERMEDIATE COORDINATOR
    Intelcia
    Sep 2022 - Jun 2024 (1 year 10 months)
    Monitoring and coaching performance indicators Supervise quality standards and procedures Verification of compliance on action plans
  • El Cielo Hotel
    NIGHT SHIFT MANAGER
    El Cielo Hotel
    Feb 2021 - Oct 2021 (9 months)
    Reservation management, check in/out and concierge Invoicing, payments and document filing process Administrative decisions and managing night shift staff
  • Teleperformance
    BILINGUAL AGENT
    Teleperformance
    Effective resolution of customer concerns and objections Promote items through cross-selling and take payments Customer retention and loyalty
Education verified_user 0% verified
  • c
    HOTELS MANAGEMENT TECHNICIAN
    cesde
    Jan 2012 - Jan 2014 (2 years 1 month)
  • R
    ENGLISH - LIFE SKILLS PROGRAM
    Reeves County District Center
    Jan 2007 - Jan 2008 (1 year 1 month)
  • I
    HIGH SCHOOL DEGREE
    Institución Educativa Benjamín Herrera
    Jan 1995 - Jan 2001 (6 years 1 month)