Business Application Support Specialist
BC Hydro
Jun 2022 - Aug 2024 (2 years 3 months)
- Provided support to BC Hydro employees and external consultants in various applications including: Hydroshare, Extranet, Mobile Apps, PowerSmart, ServiceNow, SAP Financials, and PPM Workspace.
- Revised and updated processes and protocol documentation across multiple applications including 54 mobile applications.
- Submitted TSP requests for employee onboarding / offboarding, user access, account reactivations / deletions, site quota increases, and site backups.
- Helped maintain customer support satisfaction levels greater than 98% for each month.
- Worked on the M365 and BAS Video Projects to increase Microsoft Applications knowledge and customer self-service and support, respectively.
