Juan Diego Cortes Delgado BUSINESS CONSULTANT | PROJECT MANAGEMENT & STRATEGIC

Business Consultant

Ofi services

Sep 2024 - Current (2 years 2 months)

As a Business Consultant, I specialized in strategic business solutions using Celonis Process Mining to optimize performance and growth. I applied advanced project management and data analysis to streamline complex processes across diverse industries, identifying inefficiencies and uncovering improvement opportunities to ensure successful execution of process optimization initiatives. I spearheaded the automation of accounts payable alerts for invoices and credit notes for a global brewery, delivering OTIF, touchless analysis, and AP executive summaries for industry leaders in lighting systems and processor design, driving operational efficiency and strategic insights. Additionally, I provided robust PMO leadership as a key engagement team

Service Settlement Specialist

Huawei

Aug 2023 - Sep 2024 (1 year 2 months)

Managed end-to-end settlement processes for suppliers across 10 South and Central American countries, specializing in labor, logistics, and related services. Ensured strict adherence to regulatory requirements while overseeing accurate and timely documentation, transaction, and payment processing. Optimized operational efficiency through in-depth analysis of settlement data and performance metrics. • Significantly enhanced settlement process quality and efficiency while fostering strong supplier relationships. • Successfully streamlined and resolved all pending settlement issues inherited from previous management in both regional offices, ensuring compliance and optimized workflow. • Implemented training programs for new suppliers, resultin

Dispatch Coordinator

JTI Network

Dec 2022 - Aug 2023 (9 months)

Functions: Designed, implemented, and oversaw technology solutions to ensure operational continuity and customer satisfaction. Coordinating and developing multidisciplinary teams to execute highly complex projects. Achievements: - Directly managed two of the company's most strategic clients, strengthening business relationships and exceeding customer satisfaction goals. - Successfully led the nationwide implementation of an ambitious IT project, encompassing over 1700 stores in the US, ensuring a seamless transition. - Served as a bridge between technical teams and Spanish-speaking clients, overcoming language and cultural barriers. - Implemented initiatives to optimize processes and reduce response times, significantly enhancing service qu

Logistics Coordinator

Lean Solutions Group

Apr 2022 - Jan 2023 (10 months)

As a Logistics Coordinator, I negotiated, coordinated, and oversaw transportation and distribution operations for a leading US automotive transport company. Additionally, I conducted quality assurance and supervisory tasks in the accounting department of a 3PL logistics provider, managing and supervising both logistics and accounting operations to ensure adherence to quality standards and operational efficiency. I successfully planned and executed new strategies to resolve both internal and external logistical challenges, consistently delivering exceptional service by maintaining open communication with clients, suppliers, and logistics partners, thereby exceeding company standards. My effective negotiation skills with corporate clients all

Customer Service Specialist

Transcom

Jan 2022

Como Customer Service Specialist, brindé servicio y asistencia al cliente en una importante empresa multinacional de USA, asegurando un excelente control y manejo de la experiencia en las interacciones. Apliqué con éxito estrategias para mejorar la satisfacción de los clientes, respaldando mi desempeño sobresaliente con métricas de trabajo que reflejaron un cumplimiento integral de los objetivos establecidos. Gestioné de manera empática y asertiva las dudas e inconvenientes de los usuarios, lo que contribuyó a fortalecer las relaciones con los clientes. Utilicé Microsoft Excel para realizar análisis de datos que respaldaron la mejora continua en la atención al cliente, y empleé herramientas de presentación como Microsoft PowerPoint y Google

Customer Service Specialist

Teleperformance

Jan 2021 - Jan 2022 (1 year 1 month)

Funciones: Brindar servicio y asistencia al cliente en una importante empresa multinacional de USA, asegurando un excelente control y manejo de experiencia en las interacciones. Logros: - Apliqué con éxito estrategias para mejorar la satisfacción de los clientes en sus interacciones con la empresa. - Mantuve un desempeño sobresaliente respaldado por mis métricas de trabajo. - Aporté con integridad al cumplimiento de métricas generales. - Gestión empática y asertiva de las dudas e inconvenientes de los usuarios. - Utilicé Microsoft Excel para realizar análisis de datos que respaldaron la mejora continua en la atención al cliente, y empleé herramientas de presentación como Microsoft PowerPoint y Google Slides para comunicar actualizaciones de

Administrativo de cobros

Konecta

Jan 2020 - Jan 2021 (1 year 1 month)

Como Administrativo de Cobros, fui responsable de la cobranza de cartera avanzada, atención al cliente, manejo de bases de datos y seguimiento y control a titulares. Apliqué con éxito estrategias para el recaudo de cartera morosa, cumpliendo con los objetivos planteados por la dirección general de la campaña y aportando con integridad al cumplimiento de metas generales. Destaqué por superar las metas establecidas de recaudo, lo que refleja mi capacidad en la gestión de métricas y en la administración de relaciones con los clientes. Además, gestioné de manera empática y serena las quejas de los usuarios, asegurando una experiencia positiva. Utilicé herramientas como Microsoft Excel y PowerPoint para presentar actualizaciones de proyectos y r

Juan Diego Cortes Delgado

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Juan Diego Cortes Delgado

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