Juan Diego Neira

Juan Diego Neira

About

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Data & Insights | Business Intelligence | ETL | Marketing & Corporate Strategy
Bogotá, Bogota, Colombia

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Timeline


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Résumé


Jobs verified_user 0% verified
  • NielsenIQ
    Modelling Manager
    NielsenIQ
    Jun 2024 - Current (2 years 3 months)
  • NielsenIQ
    Lead Analyst, Modelling
    NielsenIQ
    Apr 2023 - May 2024 (1 year 2 months)
  • Mercado Libre
    Commercial and Strategic Planning Analyst - Marketplace VIS
    Mercado Libre
    Apr 2021 - Jan 2023 (1 year 10 months)
    In charge of leading the business analytics to find growth drivers of the real state category in Colombia and Venezuela. Responsible for the creation of dashboards to track the performance of all the business KPIs. In control of the sales/commercial planning and market benchmarks of the assigned category.
  • Mercado Libre
    Team Leader of Customer Experience
    Mercado Libre
    Sep 2019 - Apr 2021 (1 year 8 months)
    Responsible for leading the team of agents of customer service for the fintech business and reaching the monthly group objectives assigned. In charge of their professional development in the company using coaching and mentoring. In control of the withdrawals process analysis of Mercado Pago to improve the customer experience with the product.
  • Terpel
    Retail Business Growth Analyst
    Terpel
    May 2018 - Aug 2019 (1 year 4 months)
    In charge of executing the market analysis to determine which gas station was suitable for the opening a convenience store. Responsible doing statistical analysis to test the feasibility of the opening of the convenience store in a determined gas station.
  • Terpel
    Retail Business Analyst
    Terpel
    Sep 2017 - Apr 2018 (8 months)
    Responsible for analyzing the business results and KPIs of the snacks kiosks and the car wash located inside Terpel gas stations, In charge of designing and implementing action plans to keep the operations KPIs within the objectives.
  • C
    Product and Account Manager
    Customer Index Value CIV
    May 2015 - Aug 2017 (2 years 4 months)
    In charge of the development and the strategic addressing of the Banking Competition Monitor. Responsible for the management of the relationship with customers of the banking industry and leading negotiation processes with them. In charge of the design, elaboration, and presentation of quantitative and qualitative studies of customer satisfaction, benchmark reports and industry trends to them. In control of the design of questionnaires and of supervising the data gathering of the marketing research projects
Education verified_user 0% verified
  • Universidad de los Andes
    Marketing Major, Marketing/Marketing Management, General
    Universidad de los Andes
    Aug 2021 - Dec 2022 (1 year 5 months)
  • Universidad de los Andes
    Administrador de Empresas, Administración de Empresas
    Universidad de los Andes