Juan Diego Castañeda
About
Detail
Pereira, Risaralda, Colombia
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work
Full-time jobs
Starting at
USD8/hour
Résumé
Jobs
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Executive Operations & Property Support SpecialistVendorooJul 2025 - Jul 2026 (1 year 1 month)• Served as the primary point of contact for U.S. tenants, vendors, property managers and property owners regarding residential maintenance issues.
• Used AI-assisted workflows to troubleshoot plumbing, electrical, structural, HVAC, appliance, and general maintenance requests.
• Coordinated vendors, scheduled repair appointments, monitored completion, and ensured continuous communication.
• Escalated complex cases to Property Managers and owners with complete documentation and recommended next steps.
• Worked daily with CRMS (AppFolio, Buildium, DoorLoop, Rentvine, Slack, PropertyWare, Property Meld) and the assistance was provided via phone, chat, and email.- BCommunity Manager AssistantBE ElementalOct 2022 - Jun 2024 (1 year 9 months)• Managed online communities while maintaining client's brand voice and strengthening customer engagement.
• Coordinated team meetings and content calendars. - Customer Service RepresentativeSitelMay 2022 - Aug 2022 (4 months)• Supported PayPal and Venmo customers through phone, email, and chat while resolving account and payment issues.
- Social Media Specialist - Operations Team Lead (Supervisor)Accedo TechnologiesNov 2019 - May 2022 (2 years 7 months)• Supported AT&T and DIRECTV customers.
• Led a team of 15+ advisors supporting AT&T and DIRECTV customers.
• Conducted coaching sessions, weekly performance reviews, and KPI tracking.
• Improved Response Time, Resolution Time, and CSAT through coaching and operational improvements.
• Worked extensively with Salesforce and Sprinklr while handling escalations.
Education
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- English ProgramColombo AmericanoJan 2017 - Mar 2018 (1 year 3 months)
- Tourist AnimatorSenaJan 2015 - Oct 2016 (1 year 10 months)