Juan David Romero Gonzalez Developer, tech supervisor, software engineer

Senior Retention Specialist

Vivint

May 2024 - Mar 2025 (11 months)

a I manage a range of responsibilities aimed at enhancing customer satisfaction and retention. My key tasks include appointment setting, executing retention processes, and providing exceptional customer service along with sales. I am dedicated to maintaining high levels of customer loyalty and delivering solutions that meet client needs efficiently. My role demands strong communication skills, problem-solving abilities, and a commitment to excellence in all customer interactions.

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Sales Agent - Telemarketing Representative

Lamassu Media|

Mar 2024 - Apr 2024 (2 months)

As a telemarketing representative generating leads for a large real estate group, I thrived on connecting with potential clients over the phone. My role involved identifying and qualifying prospects, understanding their needs and preferences, and effectively communicating the value proposition of our real estate services. Through my persuasive communication skills and diligent follow-up, I contributed to expanding the client base and generating new business opportunities for the real estate group.

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Customer Service Representative |Support

Accedo|

Jun 2020 - Dec 2023 (3 years 7 months)

I joined the company in 2019. I've started in operations by 2020, I've held different positions such as MSS CSR/Advisor (AT&T - DIRECTV - APPLE), ISM SM Tier 2 CSR/ Advisor and ISM SM Tier 2 Backup Champ twice(support)/ Columbia SportsWear, Sorel, Hardwear Advisor. (Sales, customer service, tech support, leader). Appointment setter among others.

Customer Service Representative

Intuitive Solutions

Jan 2019 - Sep 2019 (9 months)

Bilingual customer service agent as a provider of information and advice on the products and services given by the company in the healthcare sector via telephone call.

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Community Manager

U Political Party

Jan 2018 - Mar 2018 (3 months)

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Community Manager

Yellow Hotel

Jan 2017 - Sep 2017 (9 months)

Brand development SEO and SEM positioning, management of websites and social networks, marketing strategies, sale of tangible and intangible products, development of bots and artificial intelligence for control and administration of A PT IT U D E S big data Soy una persona responsable, respetuoso, honesto, una persona a la cual le gusta dar lo mejor de si mismo en cualquier área siempre buscando obtener Brand development, SEO and SEM positioning, development and creation of websites, social networks, and communication bot, creation of designs (logos, layers, el mayor desempeño y la mayor efectividad animations).

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Community Manager

MH Hotels

Jan 2016 - Dec 2016 (1 year)

Brand development SEO and SEM positioning, management of websites and social networks, marketing strategies, sale of tangible and intangible products. Also as a tourist guide for foreigners through the English language.

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Sales Agent

INB BPO

Selling Gas and energy, carriers and utilities in Washington, Illinois and Pensilvania

Juan David Romero Gonzalez

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Juan David Romero Gonzalez

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