Juan David Martinez Garcia
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Executive Assistant - Customer Service
Medellín, Antioquia, Colombia
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Résumé
Jobs
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Executive Assistant verified_user Verified experience public Remote experienceCatalyst Precision HealthMar 2026 - Current (5 months)Provide direct administrative and operational support to the CEO of a remote longevity and preventive healthcare clinic specializing in health optimization and performance-focused care. Manage a wide range of business operations, including calendar and schedule management, staff onboarding, recruitment support, contractor coordination, payroll preparation, timesheet management, project coordination, process documentation, internal communications, and workflow optimization. Serve as a key operational resource to ensure efficient collaboration across clinical and administrative functions. Coordinate patient-related administrative processes through platforms such as Healthie, BioReference, and LabCorp, while maintaining accurate records, sup- PAppointment setter/Medical Virtual Assistant public Remote experiencePremier Health InstituteJul 2025 - Mar 2026 (9 months)As an Appointment Setter/Medical Virtual Assistant, I coordinated and managed patient scheduling and administrative workflows in a healthcare setting, ensuring precise documentation and delivering clear, professional communication to support efficient daily operations. I utilized Time Doctors and Upwork Time Tracker to monitor my work hours effectively, gaining experience with these softwares and similars like Loom. Additionally, my experience with various software tools, including OBS for personal recording projects, demonstrates my adaptability and technical proficiency, indicating that I can easily integrate Loom into my workflow if needed. My strong background in customer relationship management (CRM) further enhances my ability to fost
- InPlay AnalystGenius SportsMay 2025 - May 2026 (1 year 1 month)As an InPlay Analyst since May 2025, I have been responsible for collecting and analyzing live sports event data, ensuring the highest levels of data accuracy and detail management. My role involves problem-solving and resolution to address any discrepancies in data collection, while adhering to established standard operating procedures (SOP). I utilize Google Sheets for data organization and analysis, which enhances our operational efficiency. Additionally, I effectively manage high-volume communication through Slack and email, coordinating with the team to provide timely updates and reports, thereby ensuring the accuracy and reliability of event data. My self-management skills enable me to prioritize tasks effectively, contributing to the
- Customer Service RepresentativeMattelsaJul 2024 - Dec 2024 (6 months)During the second half of 2024, I worked at Mattelsa in Santafé Mall as a Customer Service Representative. In this role, I was responsible for delivering exceptional customer service and support, effectively communicating with clients to address their needs and resolve issues. My experience included processing and sending orders through the webstore, which parallels the handling of online orders in e-commerce customer support. I also engaged in direct customer interactions, resolving questions and concerns via various channels, which honed my active listening and problem-solving skills. Additionally, I organized inventory to maintain accurate product availability, a crucial aspect of effective customer relationship management (CRM). My prof
Education
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- Bachelor's of PsychologyUniversidad CESJun 2022 - Current (4 years 2 months)
- High schoolColegio Calasanz MedellinJan 2009 - Nov 2021 (12 years 11 months)
Projects (professional or personal)
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- DCustom T-shirts brandDrift and DriveJul 2023 - Nov 2025 (2 years 5 months)As the founder and manager of a custom T-shirts brand, I served as a Content Creator, Social Media Specialist, and Entrepreneur, overseeing all aspects of design, production, and online marketing for car-themed apparel. I developed and produced engaging short-form videos, reels, and social media posts that significantly increased brand visibility and follower engagement. One of my standout achievements was creating a video that reached over 1 million views, showcasing my ability to produce viral content that resonates with audiences. I applied storytelling and copywriting techniques to craft compelling content tailored to car enthusiasts aged 16–35. My role also involved managing content planning, visual design, and video editing using tool