Scheduling Coordinator — Healthcare
Atlantic Quantum Interactions, Bogotá
Jul 2024 - Nov 2024 (5 months)
• Oversaw HIPAA-compliant patient records management in an electronic health system, maintaining a documentation accuracy rate of 97% across 500+ active patient files.
• Coordinated medical referrals and multi-specialty appointment scheduling, managing an average of 60+ daily appointments across 8 healthcare providers and facilities.
• Processed prior authorizations for medications, diagnostics, and treatments, reducing average approval turnaround time by 30% through structured follow-up workflows.
• Verified insurance eligibility and coverage for patients under private, Medicare, and Medicaid plans, contributing to a 95% reduction in claim rejection rates due to eligibility errors.
• Served as primary liaison between pa
