Juan David Espitia Fernández

Juan David Espitia Fernández

About

Detail

bilingual project manager and economist
Medellín, Antioquia, Colombia
Contact Juan regarding: 
work
Full-time jobs
Starting at USD800/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Smart Academia de Idiomas
    Administrative Branch Coordinator
    Smart Academia de Idiomas
    Oct 2019 - Dec 2023 (4 years 3 months)
    • I managed and supervised the functional areas of the branch in charge to ensure the provision of the academic service of language teaching in a learning environment with high quality standards.
    • I supported the general functioning of the academic processes and the management of the academic coordinator.
    o We stayed among the top positions of the 8 branches of Antioquia for 2 years, obtaining the 1st and 2nd place in the quarterly management ranking twice each, demonstrating adaptation, innovation and leadership in the language service. o Customer service, attention to requests and complaints of external customers, by phone and email, following the established protocol and achieving 95% satisfaction.
  • BBVA
    Banking services advisor
    BBVA
    May 2017 - May 2018 (1 year 1 month)
    • I advised and attended to customers on issues such as insurance, loans, credit cards and accounts, offering personalized solutions and building customer loyalty with the bank.
    • I captured individual resources such as fixed savings, certificates of deposit, and other financial products, contributing to the growth and profitability of the bank. o I managed to be the best seller of credit cards and bank insurance in the office in some months of the year.
    • I handled the operational processes of the cashier, as well as the correspondence and other means of communication, ensuring the efficiency and quality of the service.
  • I
    Administrative Assistant - College Intern
    Invasa Maquinaria
    Jul 2016 - Jan 2017 (7 months)
    • I developed a business plan and a marketing plan for the Massey Ferguson agricultural machinery line, evaluated by Agco Corporation of Brazil. I contributed to the growth and profitability of the company, raising the rating of the diamond program, which sought the continuous improvement of the operational performance of the dealer network.
Education verified_user 0% verified
  • Universidad Pontificia Bolivariana
    Economist
    Universidad Pontificia Bolivariana
    Feb 2013 - Feb 2017 (4 years 1 month)
  • Universidad de Córdoba
    English teacher
    Universidad de Córdoba