Juan Daniel Badillo Obando

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Senior Guest Service Assistant

Jumeirah International LLC

Dec 2024 - Current (1 year 7 months)

Handle inbound and outbound calls and chats Manage restaurant reservations for in-house guests Provide information and assistance for in-house and external guests Customer service and complaint resolution Coordination and request submission with other departments like Front Desk, Housekeeping, Concierge, etc. Follow Call Scripts and Protocols Schedule and Execute Wake-Up Calls
Customer Service Representative

Nuvei

Dec 2023 - Nov 2024 (1 year)

Accept and process payments through various methods. Address customer questions regarding bills, charges and payment options. Update customer accounts with pyment information and resolve issues with autopay. Handle requests about website support.
Customer Service Representative

Foundever

Jun 2023 - Dec 2023 (7 months)

Addressing customer issues and complaints promptly and effectively. Escalating complex issues to higher-level support if necessary. Assisting customers with troubleshooting technical issues related to the app. Documenting interactions and maintaining accurate customer records in the CRM system. Working closely with colleages and other departments to resolve customer issues.
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Bilingual Trainer

TELEPERFORMANCE SAS

Apr 2020 - Jun 2023 (3 years 3 months)

Training new hires on company policies, procedures, products services, and customer service techniques. Conducting oriestation sessions for new employees. Updating agents on new products, services, systems and processes. Conducting role-plays and simulations to practice these skills. Assessing the effectiveness of training programs through evaluations, feedback, and performance metrics.

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Juan Daniel Badillo Obando

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