Juan Sebastián Cuervo Comunicador Audiovisuak

Tier 1 Technical Support Engineer

Gong.io

Jan 2025 - Mar 2025 (3 months)

Provided first-line technical support for Gong.io's revenue intelligence platform, assisting global users with troubleshooting issues related to software functionality, integrations, and account access. Logged and prioritized support tickets, collaborated with Tier 2 engineers to escalate complex cases, and maintained high levels of customer satisfaction through clear communication and timely resolutions. Developed a deep understanding of SaaS products and contributed to internal documentation to improve support workflows.

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Customer Service Agent

Capital One Bank

Jul 2024 - Dec 2024 (6 months)

Utilize CRM systems to manage customer data and ensure all interactions,, including billing discrepancies and payment issues.

Audiovisual producer

Bank of Bogota

Dec 2023 - Jul 2024 (8 months)

Produced animations and video content for social media using After Effects and Adobe Creative Suite. Operated Blackmagic Pocket 4K and Sony Alpha 7III cameras, handling the complete production cycle, including recording, color grading, and editing. Assisted the Audiovisual Hub as a camera assistant and B-camera operator. Notable Work: • Reel • Instagram Reel • Podcast • Short Documentary

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Assistant Production Coordinator

Mar 2023 - Sep 2024 (1 year 7 months)

Supported students in borrowing audiovisual equipment and ensuring it was well-maintained for their projects. Collaborated with professors and students in the university's television studio, producing TV shows, music videos, and short films. Worked as a cameraman for university events broadcast by the Bogotá city government. • Wrote and served as director of photography for a children's series pilot and a science fiction series script for my thesis project. • Edited video, audio, and color grading for an educational platform series on leadership and innovation.

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Camera Operator

Jan 2023 - Dec 2023 (1 year)

Microphonist

Universidad de la Sabana

Jan 2023 - Dec 2023 (1 year)

Managed audio recordings using hyper cardioid and cardioid microphones in outdoor environments for educational series. Worked with a wide range of cameras and stabilizers .

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Director of Photography

Jan 2023 - Jan 2024 (1 year 1 month)

Directed photography for five short films, mastering diverse lighting techniques and color grading in Canon Log 3 and Black Magic Raw formats.

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Customer Service Agent

Healthfirst NY Insurance

Dec 2021 - Feb 2022 (3 months)

Supported members by responding to inquiries about health insurance coverage, benefits, and claims. Addressed customer concerns and escalated complex issues to appropriate departments to ensure prompt resolution. Maintained a detailed understanding of health insurance policies to provide accurate and timely information to members. Collaborated with team members to meet performance goals and improve the overall customer experience.

Juan Sebastián Cuervo

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