Juan Cobaleda

Juan Cobaleda

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Virtual Assistant | Remote Administrative Support | Bilingual Communication
Valle del Cauca Department, Colombia

Contact Juan regarding: 
Flexible work
Starting at USD8/hour

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • Consensys
    Community Manager
    Consensys
    Dec 2023 - Jul 2025 (1 year 8 months)
    🔹 Community Management & Growth Designed and executed community engagement strategies across Twitter, Reddit, and Discord, driving consistent growth and meaningful interactions. 🔹 Team Leadership Led and coordinated a remote team of 8 community moderators, ensuring alignment, productivity, and a unified brand voice across all channels. 🔹 Content & Communication Created and supervised content calendars, campaigns, and announcements to educate, engage, and retain community members. Adapted messaging to diverse global audiences while maintaining clarity and professionalism. 🔹 Engagement & Support Responded to user inquiries, moderated discussions, and ensured positive community experiences while upholding guidelines. Organized and hosted v
  • MetaMask
    Administrative Assistant
    MetaMask
    May 2020 - Dec 2023 (3 years 8 months)
    🔹Remote Administrative Support 🔹Managing executive calendars, coordinating meetings across multiple time zones. 🔹Organizing internal documentation and reports for distributed teams. 🔹Customer & Community Support 🔹Handling customer inquiries via email/chat with empathy and accuracy. 🔹Providing clear guidance on product usage (similar to FAQs, onboarding, troubleshooting). 🔹Inbox & Communication Management 🔹Filtering, prioritizing, and drafting professional responses for high-volume inboxes. 🔹Coordinating communication between technical teams, partners, and stakeholders. 🔹Task & Project Coordination 🔹Tracking ongoing initiatives (product launches, updates, community events). 🔹Content & Documentation Support
Education verified_user 0% verified
  • Universidad el Bosque
    Bachelor's degree, Marketing/Marketing Management, General
    Universidad el Bosque