J

Juan Celi

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Bogotá, Colombia
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Full-time jobs

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Résumé

Jobs verified_user 0% verified
  • Teleperformance Colombia
    Operations Assistant Manager
    Teleperformance Colombia
    Apr 2026 - Current (3 months)
    Currently working as an Operations Assistant Manager leading operational support for a new campaign, focusing on performance improvement initiatives, client-facing communication, workflow optimization, and continuous improvement projects within a fast-paced environment.
  • Teleperformance Colombia
    Account Maganer BOP BUSINESS (Supernumerary role)
    Teleperformance Colombia
    Sep 2025 - Apr 2026 (8 months)
    Coordinated client communication and operational processes in a high-volume remote environment, ensuring timely issue resolution, workflow organization, KPI tracking, and cross-functional collaboration to support business objectives and customer satisfaction.
  • Teleperformance
    Level60 Consulting
    Operations Assistant Manager
    Teleperformance, Level60 Consulting
    Jan 2023 - Sep 2025 (2 years 9 months)
    Managed operational processes across multiple lines of business in a fast-paced BPO environment, coordinating cross-functional teams, client communication, performance tracking, and workflow execution. Led operational initiatives focused on process improvement, KPI management, service quality, and stakeholder alignment while supporting business objectives and client satisfaction. Experienced in handling high-priority escalations, reporting, operational planning, and continuous improvement initiatives within dynamic and client-facing environments
  • Teleperformance Colombia
    Team lead - Coachee
    Teleperformance Colombia
    Jan 2019 - Dec 2022 (4 years)
    Led multiple operational teams and lines of business in high-volume customer service environments, overseeing workforce coordination, performance management, project execution, and continuous improvement initiatives. Responsible for aligning team objectives with business goals, managing stakeholders, tracking KPIs, implementing process improvements, and supporting operational projects to improve efficiency, client satisfaction, and overall performance. Experienced in leading cross-functional collaboration, coaching teams, and managing priorities in fast-paced environments.
Projects (professional or personal) verified_user 0% verified
  • Teleperformance Colombia
    Coaching Standardization Initiative
    Teleperformance Colombia
    Oct 2025 - Jan 2026 (4 months)
    Led a performance improvement initiative focused on standardizing coaching processes for supervisors and agents. Developed structured follow-up practices, feedback alignment, and KPI tracking methods to improve consistency, accountability, and team performance across operations.
  • Teleperformance Colombia
    New LOB & Product Launch Support
    Teleperformance Colombia
    Oct 2024 - Jan 2025 (4 months)
    Supported the operational launch of new lines of business and products, coordinating training readiness, workflow adaptation, team alignment, KPI tracking, and communication between operations and stakeholders. Contributed to process stabilization during ramp-up phases while ensuring performance and service quality targets were achieved.
  • G
    Graphic Research & Illustrated Storytelling Project
    Aug 2024 - Current (1 year 11 months)
    Leading an independent long-term illustrated storytelling project focused on animal rescue initiatives in La Guajira, combining research, stakeholder interviews, project planning, content organization, and visual communication. The project has strengthened my skills in self-management, creative problem-solving, and end-to-end project execution.
  • C
    Customer 360 / Process Improvement Initiative
    Jan 2024 - May 2024 (5 months)
    Contributed to the implementation and operational optimization of a Customer 360 initiative aimed at improving customer experience and internal visibility across workflows. Collaborated on process analysis, feedback collection, and operational recommendations to support app and service improvements.