Juan carlos Serrano Malagon

International prospector team leader

Ozeol International

Mar 2025 - Current (1 year 8 months)

C

SERVICE ADVISOR / TEAM LEADER

CITY AUTOMOBILES

May 2023 - Dec 2024 (1 year 8 months)

• Prepared detailed cost estimates, explained repair options, and secured customer authorization for service work. Additionally, developed commercial proposals and selling points to effectively manage relationships with customers and businesses. Utilized Microsoft PowerPoint to present projects to stakeholders, ensuring clear communication and alignment on objectives. Focused on developing commercial proposals aimed at achieving key performance indicators (KPIs), which enhanced overall service delivery and customer satisfaction.

B

IN-HOUSE DELIVERY AND INSTALLATION DEPARTMENT SUPERVISOR

Brand Developers PTY LTD

Jan 2020 - Current (6 years 10 months)

• Coordinated the delivery team, providing exceptional customer service and allocating installations in time slots, ensuring follow-ups and flexible delivery and installation setups for customers. Additionally, utilized cold calling techniques to enhance customer support, effectively cross-selling and upselling products to improve overall customer satisfaction and drive sales growth. Furthermore, employed Microsoft PowerPoint to present project updates to stakeholders, ensuring clear communication and alignment on objectives, which contributed to the overall success of the department.

A

WAREHOUSE LABOURER

ASAP Recruitment, Elite Labour,

Jan 2020 - Current (6 years 10 months)

• Picked and packed orders, ensuring accuracy and timely fulfillment of customer requests. • Refurbished products, adhering to quality standards and guidelines. • Arranged pallets and maintained a clean and organized warehouse, optimizing space and workflow. • Performed RF scanning to track inventory and update warehouse management system. • Managed parcel reception and processed orders and refunds, ensuring customer satisfaction.

L

TELEPHONIC INTERPRETER

Language Line Solutions

Jun 2018 - Jan 2019 (8 months)

• Assisted healthcare professionals in understanding patients' needs, symptoms, and medical histories.

A

SERVICE & SALES MANAGER

ACCEDO, 247.INC, AT&T WIRELESS SERVICES, KOHL'S CORP.

Jan 2016 - Jan 2019 (3 years 1 month)

• Collaborated with the quality department, workforce, production, and various stakeholders to effectively achieve goals set for the campaign by multiple clients.

E

COMMERCIAL ENVIRONMENTAL REPRESENTATIVE

ECOSEA SAS.

Jan 2014 - Jan 2016 (2 years 1 month)

• Presented findings and recommendations to clients, addressing their concerns, and offering tailored solutions.

Juan carlos Serrano Malagon

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Juan carlos Serrano Malagon

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Behavioral traits