Juan Carlos Rodríguez Mass

PlatformAdministrator Specialist

Fullsteam

Sep 2024 - Jul 2025 (11 months)

• Managed endpoint security and compliance using Microsoft Intune and cloud-based platforms, ensuring adherence to security policies while proactively identifying and mitigating vulnerabilities. Leveraged cloud security tools to support continuous monitoring. • Implemented Microsoft Intune for the deployment of security policies and vulnerability management strategies in accordance with established compliance standards. • Configured and operated Microsoft Defender for Endpoint to detect, monitor, and respond to security threats, bolstering incident response procedures and technical security controls. • Applied advanced security baselines and measures to mitigate risks across corporate devices, reinforcing risk management and compliance fram

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Senior Technology Specialist

CITYLENDING COLOMBIA SAS

Dec 2021 - Apr 2024 (2 years 5 months)

• Administered cloud services via Microsoft Azure and Microsoft 365 Admin Center to manage user accounts, enforce access permissions, and uphold IT security policies, supporting secure cloud environments. Incorporated monitoring practices that align with Azure Sentinel methodologies. • Managed on-premises Active Directory and Azure AD for effective account provisioning and identity management, contributing to security compliance and overall risk mitigation. • Oversaw Microsoft Azure administration with a focus on Identity and Access Management (IAM), Identity Protection, and Conditional Access to maintain secure cloud operations. • Configured Group Policy Objects (GPO) to enforce robust security protocols across on-premises and cloud infras

Senior GTI Specialist (Global Technology Infrastructure)

Sutherland Global Services

Apr 2011 - Sep 2021 (10 years 6 months)

• Administrator of the company's technological infrastructure, responsible for overseeing the operation of computer equipment for production purposes. • Microsoft 365 Admin Center and Azure Administrator (managing accounts, requesting access, permissions and security groups). • Microsoft Defender Administrator responsible for advanced security, including Threat Protection, Endpoint Detection and Response (EDR) and Identity Protection. • Active Directory Administrator responsible for managing accounts, applying Group Policy Objects (GPO), Azure Policies and assigning access based on the campaign to which the users belong. • Administrator of virtual servers and manager of virtual images utilized by various campaigns (VMWare vSphere versions 5

IT Support Specialist

Bilateral BPO

Nov 2008 - Apr 2011 (2 years 6 months)

• Network administrator responsible for installing, maintaining, configuring, and repairing the infrastructure and technological systems managed by the company. • Configuration of Active Directory (AD) for policy implementation, access control, and user restrictions. • Support engineer providing assistance to end users of information systems. • Responsible for solving operational and technical issues related to computer services critical to the company's compliance. • Manage and oversee the operation of wireless routers, including equipment maintenance and inventory control. • Develop manuals and oversee the adaptation of wireless systems (Wireless Router), manage equipment maintenance, monitor network backbone, and handle email management.

Juan Carlos Rodríguez Mass

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