Juan Carlos Rivera
About
Detail
Francisco Morazán Department, Honduras
Contact Juan regarding:
work
Full-time jobs
Starting at
USD1.2k/month
groups
Networking
Résumé
Jobs
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Ecommerce Data Entry & Product Review public Remote experienceWalmart eCommerceApr 2026 - Current (5 months)Review and validate 200–300 records daily in Excel, ensuring information is accurate, complete, and consistent with established requirements. Maintain a 98.8% accuracy rate while reviewing product information and making approval or denial decisions. Identify missing, inaccurate, inconsistent, and duplicate information through detailed visual audits. Perform routine data-quality checks to maintain consistency and integrity across records. Review and update structured information while following established processes and documentation standards using Claude and ChatGPT Independently manage high-volume daily workloads while maintaining accuracy and meeting productivity expectations. Research discrepancies and evaluate information against estab- Legal Intake & Data Entry Specialist public Remote experienceOvation Law FirmJul 2025 - Jul 2026 (1 year 1 month)Managed and updated high-volume client and case records within internal systems. Reviewed source information to identify missing, inconsistent, or inaccurate data before completing records. Processed and maintained Salesforce Intake Forms, ensuring information was accurately documented and organized. Performed data-quality checks to maintain accurate and complete electronic records. Identified discrepancies during intake and coordinated clarification when information required correction. Used Claude & ChatGPT to enhance email and text communication, as well as data tracking and correct grammar and count mistakes. Worked independently while meeting established productivity, accuracy, and turnaround-time expectations. Leveraged Google Workspa
- Sales Development Representative public Remote experienceJob DuckJun 2024 - Jul 2026 (2 years 2 months)Handled remote coordination of high-ticket estimates and property services across the U.S. residential market. Scheduled 120+ monthly appointments for $40K–$100K property projects via CRM, phone, email, and SMS. Communicated with realtors, general contractors, and homeowners to align expectations and timelines. Maintained CRM pipeline accuracy, tracked lead stages, and supported reporting for management. Additionally, utilized Microsoft 365 tools, including Excel for pricing documentation, Word for project documentation, and Calendar and Teams for effective communication and scheduling, ensuring streamlined operations within the Sales Development team. Leveraged Google Workspace and Slack to facilitate remote communication and project coord
- C-Operations Supervisor / Sales Enablement Coach public Remote experienceComcast U.S. Mobile & BundlesNov 2020 - May 2023 (2 years 7 months)- Led and trained low-performing sales teams, driving performance turnaround through structured support. - Coached 20+ teams across shifts to exceed sales KPIs via daily coaching and reporting dashboards. - Designed and executed PIPs (Performance Improvement Plans) using QA, CSAT, and CRM analytics. - Led internal training sessions and webinars on discovery questions, objection handling, and scripts. - Utilized Notion for project management and collaboration, enhancing team communication and workflow efficiency. Additionally, leveraged Microsoft 365 as our primary communication platform, utilizing tools like Teams and Excel to streamline operations and improve reporting accuracy. - Fostered a sense of community and engagement among team
- C-Sales & Support Agent public Remote experienceComcast (U.S. Market)Feb 2020 - Oct 2020 (9 months)- Top-performing agent handling high-volume inbound and outbound sales for U.S. clients, achieving a 10% sales conversion rate against a 1% target, ranking top globally in performance. - Managed 70–100 calls per day while maintaining an 85%+ customer satisfaction (CSAT) and quality assurance (QA) adherence. - Promoted to Supervisor in under 7 months based on consistent results and demonstrated leadership potential. - Utilized Microsoft 365 tools, including Excel for tracking key performance indicators (KPIs), and Microsoft Teams, PowerPoint, and Word for effective communication and documentation, enhancing team collaboration and operational efficiency. - Developed strong relationship-building skills through daily interactions with custo
Education
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- Digital Marketing (Certificate)CourseraMar 2025 - Current (1 year 6 months)
- Bachelor's in Business AdministrationUniversidad Nacional Autónoma de HondurasJan 2025 - Current (1 year 8 months)
- UMagisterio/ProfesoradoUniversidad Pedagógica Francisco Morazán.Feb 2021 - Apr 2024 (3 years 3 months)