Juan Carlos Rivera

I'm a bilingual Operations and Support Specialist with over 4 years of experience in high-volume coordination, CRM management, and cross-functional task execution across fast-paced, remote-first teams. I’ve handled daily operations supporting sales and service workflows of high ticket projects, collaborated directly with general contractors, realtors, and property owners, and managed follow-ups from discovery to post-sale in the U.S. residential improvement space. At ASP Superhome, I was the only fully remote rep and consistently outperformed in-office teams by maintaining CRM hygiene, optimizing discovery flows, and communicating with vendors and stakeholders via email, text, and phone. I’ve also led documentation, scheduling, and reporting for team leaders in past roles — including supervising and coaching 20+ low-performing sales teams at Comcast into top performers through KPI tracking and performance plans. I thrive in structured, detail-oriented environments and love identifying friction points and building smoother systems. I'm fluent in English, based in LATAM, and looking to bring my experience into a long-term operational role with high-impact ownership and growth potential.