Project Manager & Customer Service Specialist verified_user
Verified experience
public Remote experience
Upwork, Freelancer.com
Jan 2017 - Jan 2025 (8 years 1 month)
I clearly understood project goals, scope, and objectives while ensuring that all team members remained aligned on key deliverables and expected outcomes. I mentored and supervised teams of trainers and CSR agents, monitored KPIs to identify and resolve issues related to training processes, call quality, and overall call center performance, and implemented strategies to improve operational efficiency. I applied principles of investment and asset management to allocate resources effectively and manage project budgets, while leveraging CRM techniques and investor relations best practices to maintain strong communication with stakeholders and build trust. Additionally, I conducted risk assessments, oversaw project milestone closures, performed
