Juan Carlos Gonzalez Customer Service Specialist

Q and A Specialist

eTeam

Jul 2023 - Dec 2024 (1 year 6 months)

W,orking as a Q and A analyst in English and Spanish for Client Verizon

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Customer Service advocate

CIGNA Dental Health of Maryland Inc

Feb 2023 - Current (3 years 6 months)

Customer Service Representative

Progressive Insurance

Jul 2022 - Nov 2022 (5 months)

I opened claims for insured members When they had been in a accident Did tow and car rental service. Car rental thru Enterprise system Calling Progressive Collision centers to verify status of customers car repairs Remote from home

Customer Service Representative

Evolent

Nov 2020 - Jul 2021 (9 months)

I Did claims And Benefit of coverage And Doctor Changes When requested by members In English Spanish and Portugese

Aor Installer

American Residential Services

Jan 2020 - Apr 2020 (4 months)

Scheduling Customers Appointment's For HVAC Install Calling Home Depot Sale's Leads In English and Spanish

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Customer Service Specialist

Johns Hopkins HealthCare

Apr 2019 - Nov 2019 (8 months)

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Customer Service Representative

RotoRooter Plumbing and Drain Service

Feb 2012 - Jan 2019 (7 years)

I helped Our Valued Customers With There Drain Care and Plumbing Needs. Providing Excellent Service! Worked For The Best Bilingual Team In The Business!

Sales and Store Manager

Comcast

Feb 2009 - Mar 2011 (2 years 2 months)

I was The Comcast manger For Opening New accounts,Upselling Services,Supervising 5 Employees that worked Under me and doing Retail Transactions In Cash Register. I also did Onsite Tech Support with Digital Converters, Bilingual Accounts. Adding Services.

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Translator

R and S Services Translating

May 2007 - Aug 2010 (3 years 4 months)

Translating at medical And Legal Centers.

Customer Service Representative

Verizon Wireless

Feb 2007 - Sep 2008 (1 year 8 months)

Helping Customers over the phones with Billing,Tech Support. And Upselling Retail Products.

Juan Carlos Gonzalez

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