Juan Carlos Fallas Quesada Inside Solutions Engineer

Microsoft Partner Connection Manager (PCM)

Accenture

Nov 2025 - Current (11 months)

Manage partner development initiatives in close collaboration with Partner Development teams, driving joint business growth while owning and delivering sales quotas across customer acquisition, revenue, and cloud solutions. Lead end-to-end sales opportunities by aligning customer needs with Microsoft products and cloud services, ensuring strong value positioning and high customer and partner satisfaction. Must remain current on Microsoft solutions, programs, and licensing through continuous training and thrive in fast-paced environments requiring strong partner, sales, and stakeholder management skills.

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A3 Printers L2 Support Specialist

HP INC.

May 2025 - Sep 2025 (5 months)

Provided advanced technical support to onsite technicians via phone, chat, and email, resolving complex system and maintenance issues. Delivered clear, step-by-step guidance, reviewed parts replacement processes, and recommended preventive measures to reduce downtime and improve system reliability while maintaining high service standards.

Technical Solutions Specialist

Time Doctor

Feb 2025 - May 2025 (4 months)

Managed high-volume queues of emails and chats, providing timely and effective assistance to customers across a wide range of inquiries while ensuring efficient issue resolution through close collaboration with the team. Actively supported peers during solution presentations to facilitate smooth and successful interactions, leveraging strong communication and problem-solving skills to work effectively with specialists and leadership. Emphasized teamwork and transparent communication with internal stakeholders to enhance the overall customer experience.

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Senior Inside Systems Engineer

SHYFT - Samsung

May 2020 - Mar 2024 (3 years 11 months)

As a Senior Inside Systems Engineer, I provided expert support to partners, coworkers, and resellers in identifying and selecting the most suitable smart signage solutions for their customers. Through both phone and email communication, I delivered detailed product information and proactively identified opportunities to upsell complementary solutions. I conducted trainings and webinars to ensure sales agents and product specialists remained well-informed and up to date on the latest technologies and strategic products. My involvement in the entire sales process included introductory calls and presentations that explained the solutions, followed by diligent follow-up with sales representatives to ensure customers fully understood the product

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Inside Systems Engineer

Tech DataSynnex - Fujitsu

Jan 2019 - May 2020 (1 year 5 months)

As an Inside Systems Engineer, I provided comprehensive assistance to partners and colleagues in tailoring effective solutions to meet specific customer needs. I delivered detailed technical information and guidance on Fujitsu enterprise products, including servers, storage systems, and professional workstations. My role involved active listening to fully understand customer requirements before engaging in discussions with sales representatives and partners, ensuring that I could effectively compare products and provide accurate pricing information. I collaborated regularly with peers in the United States through weekly meetings to present performance reports, exchange insights, and stay informed about the latest solutions, technologies, an

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Inside Account Manager

Tech DataSynnex - Fujitsu

Dec 2017 - Jan 2019 (1 year 2 months)

As an Inside Account Manager, I was initially hired as a Partner Development Consultant for Fujitsu, where I was responsible for reaching out to resellers and end-users to assess interest in distributing Fujitsu's enterprise and home-office product lines. In this role, I took on the responsibilities of a technical consultant, assisting partners and internal teams in configuring tailored solutions based on customer requirements. I designed and delivered technical training programs for all new hires to ensure a smooth onboarding process. Additionally, I effectively managed my book of accounts, performing cold calls to position products and enhance customer engagement. This involved a deep understanding of our solutions and staying informed ab

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Customer Support Representative

Amazon - Retail and Kindle Customer Care

Aug 2017 - Nov 2017 (4 months)

As a Customer Support Representative, I assisted customers across the United States and Canada with a wide range of inquiries related to orders, product details, and billing issues. I provided technical assistance for Kindle Fire tablets, e-readers, and all devices compatible with the Alexa voice assistant, ensuring that customers received the support they needed. Additionally, I supported the Kindle application across multiple platforms, including Android, iOS, macOS, and Windows. Consistently delivering high-quality customer service, I ensured a positive user experience across Amazon's ecosystem of devices and services. My role also involved utilizing inbound sales techniques to upsell product options effectively, which helped minimize pr

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Pre-Sales Engineer

Tech-Data

May 2012 - Apr 2017 (5 years)

Initially hired as a Pre-sales Systems Engineer for HP, with the primary responsibility to configure systems and solutions tailored to the specific needs of customers, involving both individual systems and large-scale data center solutions. Also worked with small businesses, focusing on providing home system solutions. Following the split of HP, the role expanded to include managing and supporting competitor brands such as Dell and Lenovo, providing the same level of technical support and configuration services to customers using these brands, ensuring the delivery of customized solutions that met their unique requirements. In addition to my core responsibilities, I collaborated closely with sales representatives, assisting in inbound sales

Proliant Support Specialist

Hewlett Packard Enterprise

Nov 2006 - May 2012 (5 years 7 months)

Provided comprehensive technical support for HP ProLiant servers, Blade Systems (P and C-class), racks, and associated accessories. Offered basic networking support. Initially supporting the US and Canada markets, responsibilities expanded to include the EMEA and Asia-Pacific regions. Collaborated with HP onsite technicians to solve any issue related the equipment.

Juan Carlos Fallas Quesada

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Juan Carlos Fallas Quesada

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