Juan Carlos Duarte gomez

Juan Carlos Duarte gomez

About

Detail

Guanajuato, Mexico

Timeline


work
Job
school
Education
folder
Project

Résumé


Jobs verified_user 0% verified
  • Lingaro
    Sr. Engagement manager | Sr. Project Manager | Delivery Manager
    Lingaro
    Sep 2024 - Aug 2025 (1 year)
    - Led the planning, execution, and delivery of critical data analytics and AI projects, ensuring alignment with client business objectives and timelines. Leveraged data accuracy and machine learning recommendations to enable improved strategic decision-making. - Drove as project manager data and analytics projects using Waterfall and Scrum from discovery, data sources, pipeline creation, data ingestion, semantic layer creation and dashboards creation for daily sales reports insight and business KPIs, enabling the client with reliable data to take data based decisions while steering their company. - Served as the primary point of contact for internal and external stakeholders, proactively managing projects, facilitating transparent com
  • Lingaro
    Sr. Engagement manager
    Lingaro
    Sep 2024 - Aug 2025 (1 year)
  • wizeline
    Account program manager / Delivery manager
    wizeline
    Oct 2022 - Oct 2024 (2 years 1 month)
  • wizeline
    Delivery Manager | Customer Success Manager | Account Program Manager
    wizeline
    Oct 2022 - Sep 2024 (2 years)
    - Managed a portfolio of 20+ simultaneous projects across the Americas, leading cross-functional teams of 100+ professionals including Project Managers, Product Managers, Engineers, UX/UI Designers, and Data Scientists, delivering projects that resulted in development of Mobile apps, new functionalities for web eCommerce portal, UX/UI design for finances app and eCommerce web migrations to new platforms in collaboration with the client engineering team. - Increased account Margins by 10% through strategic account farming and expansion account expansion to new markets based on stakeholder satisfaction and strong relationships from consultancy perspective and quality on delivery. - Developed and delivered a mobile application for the #1 U
  • TTEC
    Service Delivery Director & Site Lead
    TTEC
    Oct 2018 - Sep 2022 (4 years)
    Managed client/executive relationships to promote long-term growth, developing strategies and improving processes to meet business objectives and mitigate risks, earning 4-time JD Power "Overall Customer Satisfaction" awards. Analyzed project data and developed strategies applying Six Sigma methodology, creating process improvements to enhance data utilization, resulting in a 5% revenue increase based on reduction in penalties and increased incentives. Managed a large account of 300+ FTEs, overseeing P&L, forecasting, and managing revenue and operational costs. Improved margins from 35% to 41% through Six Sigma improvement plans. Created and implemented a succession plan strategy across all levels, from phone representatives to Managers to
  • S
    Senior Service Delivery Manager
    Feb 2017 - Oct 2018 (1 year 9 months)
  • TTEC
    Service Delivery Manager
    TTEC
    Mar 2015 - Feb 2017 (2 years)
  • TTEC
    Quality Assurance Team Lead
    TTEC
    Feb 2014 - Mar 2015 (1 year 2 months)
  • TTEC
    Service Delivery Team Lead
    TTEC
    Jan 2013 - Feb 2014 (1 year 2 months)
  • TTEC
    Learning And Development Specialist
    TTEC
    Apr 2010 - Jan 2013 (2 years 10 months)
  • TTEC
    Quality Assurance Specialist
    TTEC
    Nov 2007 - Apr 2010 (2 years 6 months)
  • C
    Customer Service Representative
    Jul 2006 - Nov 2007 (1 year 5 months)
Education verified_user 0% verified
  • U
    Engineer's degree, Computer Engineering
    Universidad de León MX
    Jan 2007 - Dec 2010 (4 years)
Projects (professional or personal) verified_user 0% verified
  • A
    AI Smart Pricing
    Feb 2025 - Jun 2025 (5 months)
    • **AI Smart Pricing Engine**: Led discovery, scope, integration of market/logistics/weather/location/sales data; replaced Excel manual pricing. Taking the business pricing decision from an excel and manual analysis to automation with AI, reducing decision time from days to minutes, enabled 15% cost efficiency.
  • D
    Daily Sales Reports - Data and analytics
    Sep 2024 - Aug 2025 (1 year)
    In my role as Delivery and Project Manager, I led a project focused on enhancing the daily sales reporting process through advanced data analytics and insights. This initiative involved collaborating with various stakeholders to identify data needs and streamline reporting mechanisms. Key Responsibilities: - Facilitated the discovery phase to understand business needs and define project scope for the daily sales report initiative. - Identified and assessed various data sources critical for reporting, ensuring accurate and timely data ingestion. - Implemented scrum and waterfall methodologies based on the stage of the project - Developed a semantic layer to enhance data accessibility and usability across reporting tools. - Conducted Use
  • e
    eCommerce mobile App
    Aug 2023 - Sep 2024 (1 year 2 months)
    As a Delivery Manager, I led the development of a mobile application for a major eCommerce platform, aimed at enhancing the shopping experience across five Central American countries (Costa Rica, Guatemala, El Salvador, Honduras, and Nicaragua). I led the initial conversations with the client to understand their needs and transformed it into a real solution to help them expand their business and presence in 5 countries. This project involved collaborating with cross-functional teams, including UX/UI designers, developers, and quality assurance specialists, to deliver a user-friendly and efficient platform. Key Responsibilities: 1. Oversaw the end-to-end project lifecycle, from initial requirements gathering and stakeholder engagement to d