Juan carlos colin Rodríguez

Jobs 0% verified

Information Validation

Banamex

Oct 2025 - Current (9 months)

• Analysis and comparison of customer data against the application requirements to ensure the integrity of the information on the platform and provide a response to the application.
Prime diagnostic imaging

Scalepex

Oct 2024 - Jul 2025 (10 months)

• Successfully coordinated over 1,000 medical appointments for patients in the U.S. (X-rays, MRIs, etc.). • Achieved a satisfaction rate of over 90% in resolving questions and rescheduling.
Support for agencies

Ria Money Transfer

Jun 2024 - Oct 2024 (5 months)

• Provided efficient support for transfers, balances, and credit issues to clients in the US and Canada. • Helped reduce escalated calls by 30% through effective resolution from the first contact.
Centricity

Centris

Oct 2023 - Apr 2024 (7 months)

• Resolved more than 500 warranty cases, achieving an 85% recovery rate within the estimated timeframe. • Optimized the customer experience through multichannel follow-up (phone and email).
Telephone customer service

Tata Consultancy Services

May 2023 - Sep 2023 (5 months)

• Telephone customer service from the USA. • The area for collecting and balancing information.
A

Quality Assurance Officer

Amuse

Jun 2022 - Sep 2022 (4 months)

• Quality Assurance Officer for all bilingual campaigns. • Provide feedback to agents.
A

Customer service / Content moderation

Amuse

Jan 2020 - Oct 2022 (2 years 10 months)

• Reviewed and approved music for digital stores in compliance with Apple Music guidelines. • Provided specialized email support. • Trained and onboarded new team members.
C

Customer service

CallFasst

Jun 2019 - Dec 2019 (7 months)

• Customer service via phone and email. • Website support. • Retention area.

Education 0% verified

Juan carlos colin Rodríguez

About

Detail

Timeline

Résumé