Juan Camilo Ruiz Vásquez

C

Customer service representative

Cordoba Legal Group.

Jan 2024

- Handled in-bound and out-bound phone calls, providing exceptional service to both English and Spanish-speaking customers. - Reviewed and modified payment schedules, ensuring accuracy and compliance with client needs. - Audited and checked legal documents and bank statements to maintain high standards of service. - Maintained effective communication with customers through phone calls and emails, enhancing client relationships. - Additionally, managed client appointments and handled email communications regarding promotions and new services, contributing to client engagement and aligning with skills in appointment management, email marketing, and growth marketing.

Customer service specialist.

Vinted

Jan 2024 - Jan 2025 (1 year 1 month)

- Provided exceptional customer service and technical assistance via email, ensuring timely and effective support for customer inquiries. - Followed up on delivery and shipping services with third-party companies (shipping carriers) to guarantee a seamless experience for customers. - Managed CRM and online platforms to maintain accurate customer records and enhance service delivery. - Conducted audits of online profiles from a Marketplace platform to ensure compliance and optimal presentation. - Handled B2B and B2C communications, fostering strong relationships with clients and partners. - Monitored communications between members of a Marketplace platform to facilitate engagement and resolve issues. - Engaged with customers through va

U

Customer service representative.

United healthcare – Optum

Jan 2023 - Jan 2024 (1 year 1 month)

- Responded promptly to customer inquiries via phone, providing services to both English and Spanish-speaking customers. - Processed medical orders, forms, and applications efficiently, ensuring accuracy and compliance. - Scheduled medical appointments between patients and medical doctors/specialists, facilitating seamless communication. - Audited insurance claims and medical accounts to ensure proper billing and reimbursement. - Took payments through the company software, ensuring secure and accurate transactions. - Reviewed payments and medical bills to resolve discrepancies and provide clarity to customers. - Managed email communications with clients, supporting customer engagement strategies that align with email marketing efforts

Admistrative assistance.

Sunrun

Jan 2021 - Jan 2023 (2 years 1 month)

As a bilingual agent, I was responsible for controlling and monitoring information and documentation related to solar energy systems. I collaborated with several departments to solve specific problems and ensured the accurate registration of customer documentation into different CRM systems. My role also involved reviewing and auditing paperwork, signatures, contracts, and applications, as well as managing files efficiently. Additionally, I managed email communications and organized data to support business growth strategies, leveraging digital tools that streamline processes, which aligns with skills in email marketing, growth marketing, and AI-driven automation.

Juan Camilo Ruiz Vásquez

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