Operations & Strategy Lead
Wonder Travel
Sep 2023 - Current (2 years 8 months)
• Lead the Operations team, optimizing processes to consistently achieve a high Net Promoter Score (NPS) and fostering strong, lasting relationships with hosts.
• Direct the Sales team, identifying and implementing improvement opportunities to enhance efficiency in meeting Gross Merchandise Value (GMV) targets and customer responsiveness.
• Contribute to strategic committees, providing innovative ideas and perspectives for proactive decision-making that bolsters the company's financial health, employee well-being, and organizational culture.
• Play a key role in the annual strategic planning process, presenting clear objectives and strategies for the year, ensuring the alignment of company strategy, communication, product development, an