Juan Camilo Niño Gómez

Juan Camilo Niño Gómez

About

Detail

Operations & Strategy Lead
Bogota D.C., Colombia

Contact Juan regarding: 
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Full-time jobs
Starting at COP8M/month ~USD2.2K/month

Timeline


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Education

Résumé


Jobs verified_user 0% verified
  • W
    Operations & Strategy Lead
    Wonder Travel
    Sep 2023 - Current (2 years 8 months)
    • Lead the Operations team, optimizing processes to consistently achieve a high Net Promoter Score (NPS) and fostering strong, lasting relationships with hosts. • Direct the Sales team, identifying and implementing improvement opportunities to enhance efficiency in meeting Gross Merchandise Value (GMV) targets and customer responsiveness. • Contribute to strategic committees, providing innovative ideas and perspectives for proactive decision-making that bolsters the company's financial health, employee well-being, and organizational culture. • Play a key role in the annual strategic planning process, presenting clear objectives and strategies for the year, ensuring the alignment of company strategy, communication, product development, an
  • W
    Operations Sr Specialist
    Wonder Travel
    Jun 2022 - Sep 2023 (1 year 4 months)
    • Quality Assurance of Travel Experience by assuring a high Net Promoter Score (NPS) of 85 or above for post-travel feedback surveys and assuring team goal of complaint resolution rate within 24 hours for 95% of cases. • Host Management and Support by conducting quarterly performance reviews with all hosts, aiming for a 90% satisfaction rate among travelers. • Operational Efficiency by implementing process improvements to achieve a cost reduction of 5-10% in operational expenses annually. • Reporting and Performance Analysis: Prepare and present monthly operational performance reports to management and track and analyze KPIs, providing actionable insights and recommendations.
  • Tul
    Key Account Manager
    Tul
    Sep 2021 - Jun 2022 (10 months)
    • Partnered with 8 categories from Colombia and Ecuador to search for category gross margin improvements, portfolio innovation and private brands development, through international supply opportunities. • Participated in the development of private brand projects supporting the private brands team through international sourcing. • Management of new monthly suppliers interested in working with TUL for Colombia, Ecuador, Mexico and Brazil. • Team leader for import projects for Colombia and Ecuador.
  • Infracommerce Latam
    Business Development Representative
    Infracommerce Latam
    May 2021 - Sep 2021 (5 months)
    • Developed +20 national and regional new digital businesses, with consultive selling of ecommerce projects for international brands such as Whirpool LATAM, Mondelez Colombia, St Honoré LATAM, H&M, among others. • Team leader for +5 regional bidding processes with 3 successful results. • Strategic analysis of potential new leads for the agency, developing +4 business models and +20 successful closures. • Partnered with VTEX technology for +30 regional presentations for clients and one-time VTEX IO webinar speaker. • Lead structure changes Project inside the company working directly with CEO and executive team. • Lead Digital Events participation for the company: “Feria de Proveedores eCommerce 2021” organized by the CCE.
  • Infracommerce Latam
    Business Development Trainee
    Infracommerce Latam
    Jun 2020 - May 2021 (1 year)
    • Part of the Business Development team in bidding processes and negotiations. • Business analysis for new Colombia and LATAM client leads. • Business presentation and negotiation with mid-size companies, building close relationship with customers for long term business digital growth. • Lead Digital Events participation for the company: “Ecommerce Day 2020”.
Education verified_user 0% verified
  • Babson School of Management
    Online Program, Entrepreneurial Thought and Action
    Babson School of Management
    May 2021
  • E
    Exchange Program in Business Administration
    ESCE International Business School
    Jan 2019 - Jun 2019 (6 months)
  • CESA
    Bachelor of Business Administration - BBA, Administración de empresas
    CESA
    Jun 2016 - Jun 2021 (5 years 1 month)