Juan Camilo Niño Gómez
About
Detail
Operations & Strategy Lead
Bogota D.C., Colombia
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work
Full-time jobs
Starting at
COP8M/month ~USD2.51k/month
Résumé
Jobs
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Operations & Strategy LeadWonder TravelSep 2023 - Current (3 years 2 months)• Lead the Operations team, optimizing processes to consistently achieve a high Net Promoter Score (NPS) and fostering strong, lasting relationships with hosts.
• Direct the Sales team, identifying and implementing improvement opportunities to enhance efficiency in meeting Gross Merchandise Value (GMV) targets and customer responsiveness.
• Contribute to strategic committees, providing innovative ideas and perspectives for proactive decision-making that bolsters the company's financial health, employee well-being, and organizational culture.
• Play a key role in the annual strategic planning process, presenting clear objectives and strategies for the year, ensuring the alignment of company strategy, communic- Operations Sr SpecialistWonder TravelJun 2022 - Sep 2023 (1 year 4 months)• Quality Assurance of Travel Experience by assuring a high Net Promoter Score (NPS) of 85 or above for post-travel feedback surveys and assuring team goal of complaint resolution rate within 24 hours for 95% of cases.
• Host Management and Support by conducting quarterly performance reviews with all hosts, aiming for a 90% satisfaction rate among travelers.
• Operational Efficiency by implementing process improvements to achieve a cost reduction of 5-10% in operational expenses annually.
• Reporting and Performance Analysis: Prepare and present monthly operational performance reports to management and track and analyze KPIs, providing actionable insights and recommendations. - Key Account ManagerTulSep 2021 - Jun 2022 (10 months)• Partnered with 8 categories from Colombia and Ecuador to search for category gross margin improvements, portfolio innovation and private brands development, through international supply opportunities.
• Participated in the development of private brand projects supporting the private brands team through international sourcing.
• Management of new monthly suppliers interested in working with TUL for Colombia, Ecuador, Mexico and Brazil.
• Team leader for import projects for Colombia and Ecuador. - Business Development RepresentativeInfracommerce LatamMay 2021 - Sep 2021 (5 months)• Developed +20 national and regional new digital businesses, with consultive selling of ecommerce projects for international brands such as Whirpool LATAM, Mondelez Colombia, St Honoré LATAM, H&M, among others.
• Team leader for +5 regional bidding processes with 3 successful results.
• Strategic analysis of potential new leads for the agency, developing +4 business models and +20 successful closures.
• Partnered with VTEX technology for +30 regional presentations for clients and one-time VTEX IO webinar speaker.
• Lead structure changes Project inside the company working directly with CEO and executive team.
• Lead Digital Events participation for the company: “Feria de Proveedores eCommerce 2021” organized by th - Business Development TraineeInfracommerce LatamJun 2020 - May 2021 (1 year)• Part of the Business Development team in bidding processes and negotiations.
• Business analysis for new Colombia and LATAM client leads.
• Business presentation and negotiation with mid-size companies, building close relationship with customers for long term business digital growth.
• Lead Digital Events participation for the company: “Ecommerce Day 2020”.
Education
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- Online Program, Entrepreneurial Thought and ActionBabson School of ManagementMay 2021
- Exchange Program in Business AdministrationESCE International Business SchoolJan 2019 - Jun 2019 (6 months)
- Bachelor of Business Administration - BBA, Administración de empresasCESAJun 2016 - Jun 2021 (5 years 1 month)