Juan Camilo Lara Senior Recruiter en Infotree Global Solutions

Senior Recruiter

Infotree Global Solutions

May 2022 - Current (4 years)

• Recruitment in various markets, including Colombia, Brazil, Argentina, Costa Rica, Guatemala, Nicaragua, Peru, Ecuador, El Salvador, Dominican Republic, and others. • Lead the recruitment process, including screening, interviewing, and coordinating client interviews. • Act as a technical specialist, sourcing and recruiting candidates for highly specialized and challenging-to-fill positions through extensive boolean searches. • Develop and implement effective recruiting strategies to attract top talent. • Collaborate with managers to understand position requirements and ensure alignment with organizational needs. • Serve as a backup team lead and coach/train new recruiters to enhance performance.

Staff Recruiter

TaskUs

Oct 2021 - May 2022 (8 months)

• Recruited for Colombia, Mexico, and the US, focusing on support roles within the call center industry (supervisors, trainers, QAs, operation managers, etc.). • Sourced and recruited candidates for administrative roles including human resources, finance, marketing, legal, and more. • Identified and recruited talent for IT positions, ensuring alignment with organizational needs and requirements. • Utilized targeted recruitment strategies to attract qualified candidates across diverse markets and industries. • Conducted thorough screening and interviewing processes to assess candidate suitability for specific roles and organizational culture. • Collaborated closely with hiring managers to understand position requirements and ensure suc

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Team Supervisor

TELEPERFORMANCE DE COLOMBIA S.A.S

Aug 2021 - Oct 2021 (3 months)

• Led a team of 18 to 20 billing agents, ensuring their performance and tracking key performance indicators (KPIs). • Supervised the professional development of team members through coaching sessions and training. • Held regular meetings with clients to provide support and high-quality customer service. • Implemented strategies to improve Service Level Agreements (SLAs) and meet established objectives. • Fostered a collaborative and motivating work environment to optimize team productivity and performance. • Collaborated in the implementation of processes and procedures to increase operational efficiency and customer satisfaction.

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Recruitment Leader

TELEPERFORMANCE DE COLOMBIA S.A.S

Aug 2020 - Aug 2021 (1 year 1 month)

• Spearheaded recruitment efforts for sales, operational, and support roles within the BPO industry. • Conducted sales assessments to ensure alignment with organizational goals and objectives. • Facilitated meetings with hiring managers to discuss recruitment strategies and candidate requirements. • Supported the implementation of the iCIMS Applicant Tracking System (ATS) to streamline recruitment processes and enhance candidate management. • Provided support and guidance to a team of 5 recruiters, fostering their professional growth and development.

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Senior Recruiter

TELEPERFORMANCE DE COLOMBIA S.A.S

Jan 2020 - Aug 2020 (8 months)

• Recruiting in Colombia primarily for operational roles within the Call Center industry (customer service, technical support, retention, sales, collections, billing, etc.). • Mass recruitment: 40 - 80 hires every 2 weeks. • Utilizing specific recruitment strategies to attract qualified candidates across diverse markets and industries. • Conducting thorough selection processes and interviews to assess the suitability of candidates for specific roles and organizational culture. • Collaborating closely with hiring managers to understand job requirements and ensure successful candidate placements.

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Medical Interpreter

TELEPERFORMANCE DE COLOMBIA S.A.S

Jun 2019 - Jan 2020 (8 months)

• Simultaneous Medical interpretation. • Establish Positive Interactions. • Assist with Patient Follow-Up. • Participate in Continued Training. • Maintain Patient Confidentiality.

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Assistant Manager

Transportes Especiales Triple A

Jun 2018 - May 2019 (1 year)

• Oversight of billing processes and payroll management. • Implementation of continuous improvement initiatives to enhance operational efficiency. • Responsible for recruiting and selecting personnel, both operational and administrative. • Leadership in sales strategies to achieve and exceed business objectives. • Coordination of teams to ensure effective task and project execution. • Active collaboration in management activities and decision-making processes.

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Operations Manager

Ro-Ro's

Aug 2016 - May 2018 (1 year 10 months)

• Supervised personnel in a food service company, ensuring high performance and adherence to quality standards. • Prioritized customer satisfaction through attentive service and effective problem resolution strategies. • Led and motivated a team of 6 individuals, fostering collaboration and achieving operational excellence. • Managed cash register operations, maintaining accuracy in transactions and financial records. • Handled supplier relations, negotiating contracts and ensuring timely delivery of goods. • Coordinated events, ensuring seamless execution and customer satisfaction, including recruiting for personnel in different cities during city fairs.

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Soccer Referee

SLYSA SOCCER COMPLEX

May 2015 - Jul 2017 (2 years 3 months)

• Officiated over 800 soccer matches, demonstrating extensive experience and a deep understanding of the game. • Versatile experience as both a midfield and sideline referee, showcasing adaptability and proficiency in various officiating roles. • Supervised matches spanning from U10 to U18 levels, ensuring fair play, adherence to rules, and a positive sporting environment. • Honed decision-making skills and composure in high-pressure situations, maintaining impartiality and professionalism on the field. • Developed strong communication and leadership abilities, effectively managing player interactions and addressing any disputes or concerns. • Contributed to the development of young athletes by providing guidance, enforcing sportsmansh

Juan Camilo Lara

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Juan Camilo Lara