Juan Aranda

Mexico Country Manager and LATAM Delivery Head

Zoolatech

Sep 2022 - Current (3 years 7 months)

As the Mexico Country Manager and LATAM Delivery Head, I spearheaded operations across delivery, finance, HR, and talent management, effectively positioning Mexico as a strategic nearshore hub while ensuring compliance and profitability. I managed diverse teams to optimize operational efficiency and enhance corporate compliance, driving profitability through strategic initiatives. Additionally, I cultivated strong candidate relationships, leveraging CRM tools to streamline talent acquisition processes. My role involved the development of dashboards to monitor key performance indicators, including Net Promoter Score (NPS), which informed our customer support and success strategies. Although e-commerce and Software as a Service (SaaS) were id

Engagement and Release Manager

3Pillar Global

Nov 2020 - Sep 2022 (1 year 11 months)

As an Engagement and Release Manager, I directed delivery operations and account governance for high-profile clients such as NielsenIQ, ActivTrak, and Navigator BS, effectively balancing profitability with client satisfaction. In this role, I managed various accounts that included EdTech and e-commerce platforms, leveraging my expertise in release management and engagement management to ensure seamless service delivery. The proprietary SDLC system utilized for these engagements relied heavily on real-time data processing and decision-making, which enhanced our operational efficiency. Additionally, I implemented strategies that significantly reduced customer support incidents, thereby improving the overall customer experience across the diff

Mexico Delivery Manager, Thomson Reuters Account

EPAM Systems

Nov 2019 - Nov 2020 (1 year 1 month)

As the Mexico Delivery Manager for the Thomson Reuters Account, I successfully optimized account P&L, achieving a 10% reduction in costs while simultaneously increasing headcount by 13%. I strengthened Mexico's visibility with global executives through quarterly governance reviews, ensuring alignment with corporate objectives. My role involved sustaining operational health by closely monitoring finances, compliance, quality, and client satisfaction, which was crucial for maintaining business continuity. Additionally, I leveraged my experience in candidate relationship management (CRM) to enhance client interactions, ensuring a seamless customer journey throughout our software as a service (SaaS) engagements. These engagements not only fulfi

Mexico Talent Delivery Head

EPAM Systems

Jan 2018 - Nov 2019 (1 year 11 months)

As the Mexico Talent Delivery Head, I led the talent acquisition and workforce delivery organization, ensuring alignment with corporate strategy to drive growth and operational excellence. My role involved strategic planning and the development of robust candidate relationship management (CRM) practices to enhance our recruitment processes. Additionally, I implemented data-driven decision-making processes, utilizing net promoter score (NPS) metrics to gauge candidate satisfaction and improve our overall performance. I generated comprehensive scorecards and dashboards for various verticals and accounts, which facilitated cross-checking of results and significantly enhanced customer satisfaction throughout the talent delivery process. This wo

GTSD S&D Metrics Lead and Operations Lead

IBM

Jan 2015 - Jan 2017 (2 years 1 month)

As the GTSD S&D Metrics Lead and Operations Lead, I directed and supported a global portfolio of over 170 assets and 200 resources, effectively integrating financial planning, corporate compliance, and delivery performance to drive operational excellence. My role involved overseeing the development of dashboards that provided critical insights into performance metrics, enabling informed decision-making across the organization. Additionally, I contributed to the creation of internal Software as a Service (SaaS) offerings within the IBM business unit, which automated processes and ensured compliance with various policies. This initiative not only facilitated ongoing transformation but also enhanced production operations, including customer su

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