Juan Antonio Acosta Olivares

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Business Development Executive

Frontdoor, Inc.

May 2025 - Current (1 year 2 months)

I am a Business Development Representative at Frontdoor Pro, I am in charge to generate a pipeline of leads using sources as yelp, Google, yellow pages to prospect and recruit technicians across different markets in the United States to deliver our services for appliance repair, carpet cleaning, plumbing, handyman and more services to our homeowners. Metrics. Current weekly goal is to recruit 5 technicians. Minimum of 80 calls, sms, and emails per day. Our technicians have to complete 7 jobs to show a good quality of engagement and excellent overall experience with our platform which translates into more revenue for our company.

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Business Development Representative

Thomson Reuters.

May 2024 - May 2025 (1 year 1 month)

I was happy to continue as a Business Development Representative, with my previous experience with tools like Salesforce and having a good understanding of how to create events using Microsoft tools as email, calendar and teams, my main responsibilities were to create and manage a hybrid pipeline of leads using sources like Zoominfo and contact them through calls, LinkedIn, email or SMS to introduce our platform and create interest to have a demonstration with our Sales Manager. During 1 year, I learned how Artificial Intelligence is evolving and how this CRM software can be integrated to help our clients like accounting and law firms, corporations and enterprises around the world to help in their daily workflow of management such as acco

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Account Support Executive

Quad Graphics.

Oct 2020 - Mar 2024 (3 years 6 months)

I was eager to learn more about marketing services and I took an opportunity as an Account Support Executive, for 3 years and 6 months I managed the portfolio of corporate clients with Quad. I learned everything essential to operate all the platforms of daily use such as Salesforce and ERP, happy and soon after my training I was able to create quotes and issue new contracts to maintain excellent relationships with corporate clients as The New York Times being an example of the very important list of clients in the publication industry that I helped with their printing tasks. Everyday of my career, I had great communication with other managers, designers and the rest of logistics team and with a nice structure being established, we deliv

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Customer Service Professional and Sales Agent

AMERICAN EXPRESS.

Feb 2016 - Sep 2020 (4 years 8 months)

I decided to continue my career as a Customer Service Professional and Sales Agent at American Express. During 3 months of training period, I learned new CRM platforms, Microsoft email and other tools to find information for daily use and with good practices, I took main responsibilities such as ensuring that our card members were fully satisfied and aware of the benefits of the credit card products. Everyday of my career with Amex, I was happy to handle any maintenance, questions or inquiries for our clients. I continued with this structure and work ethic and soon after 1 year of being with Amex, I received an invite to participate in the sales team and with my values and skills I was able to create excellent relationships with our cli

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Customer Service Representative and IT Support Agent

Metropcs, Wireless Service Provider

Jul 2013 - Feb 2016 (2 years 8 months)

As a person with good energy and nice customer service skills, I started my career as a Customer Service Representative and IT Support Agent for Metropcs. After 3 months of training on CRM platforms and learning new information of our products, I helped our clients with questions in their accounts, to process payments and to fix issues with their devices. For more than 3 years and by being a professional, I was able to handle and create smiles for our millions of clients.

Juan Antonio Acosta Olivares

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