Jason Segura Madrigal
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IT Project Manager
Costa Rica
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Full-time jobs
Starting at
USD3.25K/month
Timeline
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Education
Résumé
Jobs
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IT Project ManagerIBMMay 2020 - Aug 2021 (1 year 4 months)- AIT Project Manager forAT&T, Kyndryl, HerediaJan 2020 - Nov 2022 (2 years 11 months)Successfully migrated 27% of the End of Service Life bare metal servers to Microsoft Azure by identifying customer needs, leveraging my technical skills together with key stakeholders, while ensuring the continuation, enhancements and value in the services. •Comply with the SLA's in 100% by leading a multi-technology weekly call involving the team leaders to reduce the number of tickets in the backlog and in that way exceeding the customer satisfaction. •Optimized the health of the projects assigned to me for Cloud adoption by getting involved ahead of time of their Initiation in order to identify the constraints in the SOW, while reducing obstacles and mitigating risks
- IT Project ManagerKyndrylJan 2020 - Current (5 years 6 months)- Successfully migrated 27% of the End of Service Life bare metal servers to Microsoft Azure by identifying customer needs, leveraging my technical skills together with key stakeholders, while ensuring the continuation, enhancements and value in th
- SAP Basis EngineerIBMJan 2018 - Jan 2020 (2 years 1 month)- Slashed SAP system outages by creating a script in Linux that identifies high CPU usage, while reducing P1 incidents in 70% and exceeding the customer's expectations. Worked together with Project Managers and a large number of teams in differen
- BAsesor de Seguros BMIBMI Costa RicaJun 2017 - Oct 2022 (5 years 5 months)Consultor de Seguros Personales
- Cloud Technical Operations LeaderIBMFeb 2017 - Jan 2018 (1 year)Cloud Compute Operations Technical Lead
- ICloud Compute Operations Technical LeadIBM, HerediaJan 2017 - Jan 2018 (1 year 1 month)- Leveraged my knowledge as a Subject Matter Expert to make processes improvement by sticking to the SLA's, while reducing the backlog. Composed Q&A and performance metrics to upper management for them to take real time decisions on the operation.
- Technical Support RepresentativeIBMSep 2015 - Feb 2017 (1 year 6 months)Technical Support Representative
- LInsurance ConsultantLic.15-2954, Qualitas & BMIJun 2015 - Nov 2022 (7 years 6 months)Experienced independent insurance consultant with an emergent and healthy portfolio, focused on providing value on the services by identifying customer needs and providing timely manner solutions to dissatisfied clients. •Lead a small insurance consultancy with a small group of collaborators who perform telemarketing and administrative work on my behalf.
- QAsesor de segurosQuálitas Compañía de SegurosJun 2015 - Oct 2022 (7 years 5 months)
- Auxiliar de CabinaaviancaNov 2008 - Jan 2015 (6 years 3 months)Safety & OnBoard Service
- Flight AttendantaviancaNov 2008 - Jan 2015 (6 years 3 months)Safety and onboard service for passengers based on international standards.
Education
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- Bachelor of ScienceUniversidad HispanoamericanaMay 2021 - Dec 2024 (3 years 8 months)
- FlightaviancaApr 2008 - Oct 2008 (7 months)
- CComputer Networks Technician,Colegio Técnico de Calle BlancosMar 2001 - Dec 2003 (2 years 10 months)
- CTecnico en Redes de ComputadorasColegio Técnico de Calle BlancosJan 2001 - Jan 2003 (2 years 1 month)
- Bachillerato, Ingeniería industrialUniversidad Hispanoamericana