Juan Sebastian Medina Castaneda

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Operations Coordinator

Metro by T-Mobile, OneTouch Direct

May 2024 - Current (1 year 5 months)

Responsible for overseeing a team of supervisors, ensuring seamless payroll and schedule management. I developed and executed strategic plans to enhance performance metrics, including working on commission structures and motivational programs tailored to drive results. My role involved fostering strong client relationships through regular updates and comprehensive executive presentations. Additionally, I leveraged data analysis and reporting tools to monitor and optimize campaign performance. This multifaceted position required adaptability, effective communication, and a results-driven approach to align with client expectations and company goals.
Senior Supervisor

Metro by T-Mobile, OneTouch Direct

Oct 2023 - May 2024 (8 months)

As a senior supervisor in a sales campaign, I oversee and lead over 15 people. To set and track daily, weekly, and monthly sales objectives, requiring effective andassertive communication to motivate and guide the team. Constantly striving for improvement, to design and implement strategic initiatives to enhance both individual and collective performance
T

Content Moderator

Teleperformance Colombia S.A.S

Apr 2023 - Oct 2023 (7 months)

Responsible for moderating user-generated content on client’s platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set.
Coach | Team Lead | Supervisor

Sitel Group

Aug 2020 - Apr 2023 (2 years 9 months)

-Keeping people accountable for KPIs -Performing QA audits -People management -Client calibrations - WBR’s -Compliance management.
Customer Service Representative | Mentor

Sitel Group, Instacart, Fedex

Apr 2019 - Aug 2020 (1 year 5 months)

Education 0% verified

Juan Sebastian Medina Castaneda

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