Juan A. Pellerano Experienced Sales & Marketing Specialist

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Territory Sales Manager

Crowne Tools

Jun 2026 - Sep 2026 (4 months)

• Developed dealer, distributor, and pro shop opportunities to expand market reach.
• Engaged owners and decision-makers while managing pipeline activity and follow-up in Pipedrive.
• Completed 60+ outbound calls daily and achieved a 5%+ conversion rate.

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Sales Development Representative

CAM Property Services.

Feb 2026 - Jun 2026 (5 months)

• Prospected and qualified leads through 30+ daily calls and market research.
• Built targeted email campaigns to engage prospects and promote services.
• Managed CRM tracking to maintain accurate lead data and consistent follow-up.

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Appointment Setter

Dispensary Card Services

Dec 2024 - Jan 2026 (1 year 2 months)

• Increased booked appointments by 30% through targeted outreach and follow-up.
• Scheduled qualified appointments for dispensary-services clients with optimized calendar management.
• Maintained accurate CRM records of client interactions, confirmations, and follow-up.

Appointment Setter

Rylem Staffing LLC

Nov 2023 - Apr 2024 (6 months)

• Booked 2+ qualified appointments daily through 625+ weekly prospect calls.
• Coordinated scheduling and maintained pipeline records for smooth handoffs.
• Managed CRM tracking to streamline client communication and follow-through.

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Sales Development Representative

JCSI

Sep 2021 - Feb 2023 (1 year 6 months)

• Improved appointment-setting efficiency by 55%, contributing to 15% sales growth in 6 months through 150–200 daily calls.
• Conducted market research and outbound prospecting to generate qualified leads.
• Collaborated with marketing to align messaging and optimize lead-generation campaigns.

Sales & Marketing Manager

411 Locals

Aug 2020 - Sep 2021 (1 year 2 months)

• Expanded the sales team from 4 to 9, increasing sales by 40% through coaching and performance management.
• Developed marketing strategies to increase brand visibility and customer engagement.
• Led cross-functional teams to execute sales campaigns and drive revenue growth.

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Technical Support Manager

Alorica Dominicana BPO (Verizon Wireless)

Jan 2016 - Jul 2019 (3 years 7 months)

• Supervised 15 agents, boosting first-call resolution by 25% and customer satisfaction by 20%.
• Implemented process improvements to enhance service delivery.
• Developed training programs to improve team performance and product knowledge.

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Customer Service Trainer

ERC BPO SRL

Apr 2012 - Jan 2015 (2 years 10 months)

• Built onboarding and skills-training programs using the 80/20 principle to shorten ramp time.
• Implemented best practices for handling customer inquiries and complaints.
• Facilitated workshops on communication techniques to foster collaboration.

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Senior Technical Support Advisor (OJT)

Concentrix BPO (DISH Network)

Jan 2010 - Feb 2012 (2 years 2 months)

• Resolved escalated technical issues and streamlined support processes to improve service quality.
• Consistently exceeded satisfaction targets through ownership of complex customer cases.
• Performed and monitored 30+ daily calls under the OJT program to support service delivery.

Juan A. Pellerano

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Juan A. Pellerano

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