Juan A. Pellerano

D

Appointment Setter

Dispensary Card Services

Dec 2024 - Jan 2026 (1 year 2 months)

● Conducted outbound calls to set sales appointments. Increased bookings by 30% using targeted outreach. ● Managed leads via CRM for accurate follow-up and customer satisfaction.

R

Appointment Setter

Rylem Staffing LLC

Nov 2023 - Apr 2024 (6 months)

● Served as initial contact for potential clients, booking 2+ daily appointments. ● Managed pipeline efficiently, making 625+ weekly prospect calls.

J

Sales Development Representative

JCSI

Sep 2021 - Feb 2023 (1 year 6 months)

● Boosted appointment-setting effi ciency by 55% through smarter call scheduling and streamlined CRM practices. ● Drove 15% sales growth in six months by connecting with prospects across 150-200 daily calls using consultative selling techniques.

Sales & Marketing Manager

411 Locals

Aug 2020 - Sep 2021 (1 year 2 months)

● Implemented data-driven email campaigns, increasing customer engagement by 30%. ● Managed sales team, met daily targets through coaching and accountability. ● Led local sales initiative, grew team from 4 to 9 members and raised sales by 40%.

A

Technical Support Manager

Alorica Dominicana BPO (Verizon Wireless)

Jan 2016 - Jul 2019 (3 years 7 months)

● Developed and executed coaching plans, boosting customer satisfaction by 20%. ● Supervised 15 technical support agents, increasing first-call resolution by 25%. ● Led training to improve team performance and technical skills.

E

Customer Service Trainer

ERC BPO SRL

Apr 2012 - Jan 2015 (2 years 10 months)

● Designed comprehensive training programs for new hires. ● Used the 80/20 learning approach to improve employee retention and performance.

C

Senior Technical Support Advisor (OJT)

Concentrix BPO (DISH Network)

Jan 2010 - Feb 2012 (2 years 2 months)

● Developed and streamlined technical support processes to enhance team efficiency and service quality. ● Efficiently resolved escalated technical issues, improving customer satisfaction and retention.

Juan A. Pellerano

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