J

Joy Trinidad Umoso

About

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Freelancer
Barili, Central Visayas, Philippines
Contact Joy regarding: 
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Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Cyberbacker Careers
    Social Media Manager/ Admin Support
    Cyberbacker Careers
    Oct 2023 - Aug 2025 (1 year 11 months)
    Managed the Social media of a client, create contents, schedule contents on a social media calendar. Do some administrative tasks for the client. Managed CRMs of the client. Schedule an appointment for the customer's in CRM. Create a proposals for the customer in the CRM.
  • T
    Subject Matter Expert
    Teletech Inc TTEC
    Apr 2022 - Sep 2023 (1 year 6 months)
    Coached the agents what to do on our system and provide resolution for the customers. Create a ticket for the customers to resolve issues and call them as a supervisor to resolve issue.
  • S
    Back Office Agent
    Sykes Asia Foundever
    May 2020 - Mar 2022 (1 year 11 months)
    Helped out managers and restaurant owners to make some changes on their menu through the website. Make some changes on the ingredients on the back end of the website. Helped out restaurant owners to troubleshoot their device for taking orders/POS.
  • Q
    Technical Rep/ Customer Service Specialist
    QUALFON PHILIPPINES INC
    Oct 2015 - Oct 2019 (4 years 1 month)
    Troubleshoot phones, helped out with escalations and received calls as a supervisor. Resolved escalation calls to troubleshoot the signals of the phones. Helped out customers with their free phones, new activation, reactivation and troubleshooting.
Education verified_user 0% verified
  • University of San Carlos
    Bachelor of Tourism Management
    University of San Carlos
    Jan 2013 - Jan 2017 (4 years 1 month)
  • B
    B & M Panares MNHS High School
    B & M Panares MNHS
    Jan 2012 - Jan 2013 (1 year 1 month)